Where do I begin? Well, let’s revisit the @delta NIGHTMARE folder on my desktop. Said folder contains screenshots of chats with “customer service” as documentation. I will try to condense the back and forth to make this review as pithy as possible. I am not one to leave a negative review, trust. However, this experience has more than warranted subzero commentary. Three weeks ago, I booked an international flight (to London) through Delta. One. Flight. SOMEHOW I was magically booked on THREE different flights, all with different confirmation codes. A few days later, my credit card was billed upwards of $3,600 for two of the flights. (One magically went away.) Many days and many frustrating hours were spent being tossed around between multiple departments and multiple agents as I tried to cancel the wrongly booked flight of the two remaining. AND to receive my refund. While this was going on, flights were cancelled, rebooked, ticket numbers changed. Cue spinning head. I submitted myriad complaints, receiving a very Law & Order sounding case number for each. In addition to compensation for the clown show, I was promised the cases had been aggragated, escalated to “valued customer” status and a response was forthcoming. I am still waiting. What’s the latest you ask? My credit card was INCORRECTLY refunded—BOTH remaining flights gone, vanished. I needed one flight. One. Now, I am left with nothing. (Oh, and my e-credit fell victim as well.) Angry. Perplexed. Fuming. Annoyed. Aggravated. Signed, “Valued Customer” @delta #delta @americanexpress @americanexpressplatinum @uber #noaccountability

Absolutely Heartless and Disgraceful Experience with Fiji Airways After 52 years, my family finally returned to Fiji to fulfill our father’s wish of showing us his homeland. Tragically, during our visit, he suffered a massive heart attack and passed away. We were devastated. In the middle of this nightmare, we reached out to Fiji Airways for help — not for luxuries, not for handouts — but simply to change flights and bring our grieving family and our father’s body home. Fiji Airways’ response? Cold. Bureaucratic. Completely devoid of empathy. They refused to accommodate us, forcing us to purchase entirely new tickets at our own expense. No support, no flexibility, not even the decency of a partial refund on the original flights we couldn’t use due to an unforeseeable tragedy. In one of the darkest moments of our lives, Fiji Airways had the opportunity to show compassion and humanity. Instead, they chose to nickel-and-dime a grieving family. It’s hard to describe how cruel and insensitive this airline truly was during a time we needed just a shred of kindness. I will never forget how poorly we were treated. And I will never fly with Fiji Airways again — not just because of their terrible policies, but because of the utter lack of human decency they showed when it mattered most.

We booked 2 flights one to vacation & obviously one home. We rebooked & canceled 3 times, had to stay overnight in DFW....no other terminal in the entire airport had people laying all over the floors and seating area sleeping. The flight home was canceled or what they "called rebooked" for no reason the weather was perfect in both take off and landing. And as sad as this sounds we sat strayed in DFW and watched as more & more groups of people arrived to the terminal just to get mad at the luggage area which do not move for hours. We also talked to another traveler with AA who said he & his family was strayed for 3 days at DFW by AA , they just kept rebooking or saying his flights were delayed by 4-5 hours.

After traveling through more than 25 different airlines, Pegasus is the worst so far. For an international travel experience in a flight longer than 4 hours, you expect the basic services like a free cup of water, an entertainment system, a seat where your legs fit, at least reclining, and a kind service from the crew. Nothing, nothing like that is offered on this airline. This is clearly the poorest service that not even local flights dare to do and I hope never, ever have to flight with this airline in my life. Although the web address is a clue of the service: flypgs.com; one additional “i” in the middle and clearly describe the airline.

The worst company for flying with

You guys completely dropped the ball first of all I spent $100 on Uber to get to the JFK airport only for our flight to be delayed 3 times. Then you guys tell me that our flight have been canceled. Go to the airport the next day flight delayed again then you tell me it’s canceled once again. I have to find hotel and pay for it out of my pocket for two days in a row Then I get there the third day we literally had six or seven delays. You guys put us on one plane only need to tell us that we had to get off of that plane and wait a whole Nother hour for another plane. It was a horrible disaster, and you guys should be taking responsibility and given us some type of compensation instead of saying that you guys have no responsibility for any of it. It’s all on you guys. I am highly disappointed & upset so much you didn’t have money was spent that I didn’t have to spend.

I had a carry on backpack that contained my laptop. I was on Tk158 IST-MIA on July 2. I was seated in a bulkhead seat which if it had padding was long gone. I had my laptop out briefly earlier in the flight and then stowed it above. I slept for a few hours, had breakfast and upon arrival I collected my backpack, my checked luggage and with my Global Entry cleared customs quickly. Upon arriving at my hotel and unpacked I found that my laptop was missing. I contacted Turkish and was referred to their baggage claim website and completed all the information including that it was a carry on, not a checked bag. The customer service agent who had referred me to the baggage claim website assured me they would “resolve the theft”. After about a week I received an email notifying me that their department could not assist and referred me back to the Customer Service Department that had referred me to them. No concern was ever expressed over the theft, no apologies for the issue, no nothing just passing me around. Being Gold Status with Star Alliance at least I can select other Star Alliance airlines for my future travel. Turkish might have excellent reviews but not from me. How they were rated Europe’s Best” is beyond me. The “Preferred Seating” was an exaggeration at best, the cabin service was unusual in that being on the aisle I was handed the food trays for the other passengers in my row and told to “pass them down”, I passed the first two and the attendant began serving the other row. I managed to get his attention and asked about my meal. He looked at my empty tray table and asked what happened to the tray he gave me. He finally relented and gave me a tray. I asked about a beverage and he responded “you want a drink now?” “why didn’t you ask before?”. I have never experienced such a rude attitude, poor service and at the end he collected all the trays except mine. It was obvious I was finished, but he just pushed on collecting other trays. Unreal. Turkish Airlines never AGAIN!

We had the most dreadful experience with American Airlines. There were constant technical issues on booking, which we constantly raised and were told were resolved, but they never were. It resulted in us not being able to take any of the flights booked and we missed out on a holiday of a lifetime. They have admitted to many technical issues, but refusing to take responsiblity and refund.

Flying from MHT to TYS today and my connection flight in DC was cancelled. I thought I would have to stay overnight in DC but Rick was able to quickly get me on other flights to get home to TYS the same night. THANK YOU RICK! Great customer service, really grateful to get home!

Flight AI 308 – Delhi to Melbourne 7/Jul/2025 The whole Air India airline system seems to be a disaster. The airline system does not know that incoming flight was late, and passengers booked on connecting flight (same airline) were not accommodated for late arrival of the incoming flight. The outgoing flight stayed on scheduled although the poor passengers had only 30 min to make the connecting flight. Absolutely no consideration at all. In this case my flight was from LON to MEL and transit in DELHI, change of aircraft, same AIR India airline. Original booking had 2:20 min transit time in Delhi. The flight from Delhi to Melbourne was scheduled at 1:45am (7/Jul). The Air India flight from London AI162 was originally scheduled to land at 10:55pm (6/Jul). Unfortunately, this flight landed in Delhi at 1:15am (7/Jul). The passenger bound for Melbourne were not informed of any special arrangements for the outgoing flight AI308 which was scheduled at 1:45am (7/Jul) and the schedule was not modified due to late arrival if AI162. My 73 years old wife has wheelchair assistance. The wheelchair attendant practically ran to the next gate, pass security check and made the boarding gate, much to wife’s fear of falling off the wheelchair. Is this how Air India operates? My wife was in business class. I stress business class. The service was absolutely poor. First none of the electronics worked like TV, call button for assistance etc. Secondly it is a 12-hour flight. The attendants failed to serve breakfast on the excuse that everyone was sleeping. A very bad assumption especially when breakfast orders were taken. My diabetic wife suffered due lack of service. The toilets were smelly; the whole crew’s attitude was bad. Passengers had to raise their voices to get some service. I wonder what the situation was in economy if the business class was that bad. Will I ever book Air India – NEVER.