After traveling through more than 25 different airlines, Pegasus is the worst so far. For an international travel experience in a flight longer than 4 hours, you expect the basic services like a free cup of water, an entertainment system, a seat where your legs fit, at least reclining, and a kind service from the crew. Nothing, nothing like that is offered on this airline. This is clearly the poorest service that not even local flights dare to do and I hope never, ever have to flight with this airline in my life. Although the web address is a clue of the service: flypgs.com; one additional “i” in the middle and clearly describe the airline.

The worst company for flying with

This airline is a utterand absolute joke! Im CURRENTLY ON THE PLANE being held hostage 15 minutes after its landed at Ohare! They are never ready. I guess they become surprised when a flight lands on time. I missed my first flight leaving my home town they canceled all my flights including those returning. It was a family trip soi had to buy all the tickets ALL OVER! EVERY FLIGHT HAS been delayed, the connecting flight changed or something. Customer Service sucks! I WILL NEVER try to save moneybuy flying Americanagain. I meanI lost thousands! The wifi sucks The seats Suck and hurt your bottom! AMERICAN SUCKS! SAVE YOURSELF SOME STRESS. Jet Blue and Delta!

This awfull airline company cancelled my flight less than 24 hours before the departure of the flight without offering an alternative flight. Its unprofessional conduct destroyed my vacation and made me lose the hotel fee (no hotel offers free cancellation hours before arrival at the location) and money I paid in advance for attractions tickets (museums, parks and so on). Stay away from this airline! It was not like this years before. Possible bad new employees and bad new management!

Amer airline cancelled my flight claiming weather. Funny because when I checked real time flight status every other airline was flying into Buffalo with no delays or cancellations. I guess sunny with clear skies is dangerous! They cost me hundreds of dollars today and said there was absolutely nothing they can do for me as far as reimbursements. They said it as rudely as possible. They made me feel like I was the problem … how dare I even ask to be put on another flight! I will never fly this airline again and I don’t recommend anyone else does either. Except maybe a few of my enemies.

Flying from MHT to TYS today and my connection flight in DC was cancelled. I thought I would have to stay overnight in DC but Rick was able to quickly get me on other flights to get home to TYS the same night. THANK YOU RICK! Great customer service, really grateful to get home!

Flight AI 308 – Delhi to Melbourne 7/Jul/2025 The whole Air India airline system seems to be a disaster. The airline system does not know that incoming flight was late, and passengers booked on connecting flight (same airline) were not accommodated for late arrival of the incoming flight. The outgoing flight stayed on scheduled although the poor passengers had only 30 min to make the connecting flight. Absolutely no consideration at all. In this case my flight was from LON to MEL and transit in DELHI, change of aircraft, same AIR India airline. Original booking had 2:20 min transit time in Delhi. The flight from Delhi to Melbourne was scheduled at 1:45am (7/Jul). The Air India flight from London AI162 was originally scheduled to land at 10:55pm (6/Jul). Unfortunately, this flight landed in Delhi at 1:15am (7/Jul). The passenger bound for Melbourne were not informed of any special arrangements for the outgoing flight AI308 which was scheduled at 1:45am (7/Jul) and the schedule was not modified due to late arrival if AI162. My 73 years old wife has wheelchair assistance. The wheelchair attendant practically ran to the next gate, pass security check and made the boarding gate, much to wife’s fear of falling off the wheelchair. Is this how Air India operates? My wife was in business class. I stress business class. The service was absolutely poor. First none of the electronics worked like TV, call button for assistance etc. Secondly it is a 12-hour flight. The attendants failed to serve breakfast on the excuse that everyone was sleeping. A very bad assumption especially when breakfast orders were taken. My diabetic wife suffered due lack of service. The toilets were smelly; the whole crew’s attitude was bad. Passengers had to raise their voices to get some service. I wonder what the situation was in economy if the business class was that bad. Will I ever book Air India – NEVER.

Overall a very nice experience. Good seats, good space, setback screens with charging connections and Bluetooth. I have nothing bad to say.

No value for the money when their schedule(s) are meaningless! I booked a round trip from Texas to Maryland and had lay overs on both going and returning. The only flight that actually started and ended correctly was the first leg.. then I was stuck for five hours in a state I did not need or want to be in because Frontier cancelled the next flight! I was able to get another flight, 5 hours later to complete the original itinerary. Then four days later, on my return flight(s), while I was in the airport waiting to board, Frontier delays the flight 2 hours and 59 minutes, to be below their posted threshold of 3 hours so they did not have to give and credits or compensations! That delay would then make me miss the second flight to return home and Frontier only had other flights on later days! That was it for me! I cancelled the entire return trip for a full refund and booked with another airline. I WILL NEVER FLY FRONTIER AGAIN!!!!!

Sat on the runway for hours and the pilot and everyone kept lying about why we were sitting there. Medical emergency, weather, needing more fuel, needing to reroute. Here’s an idea. Be honest to your customers. Flight attendants rude.