Recently,i joined a tour to Turkey on 1Dec till 10 Dec 2017. We transit at Almaty. When arrived Istanbul, one of our tour member and I didn’t get our baggage.We fi a report and was told by the person in charge at Celebi Ground Handling / Baggage Services that we will get our baggage back when we check in to hotel later. However, we only receive our baggage at the end of our tour which was on the 8th December although the baggage was found beforehand. I was upset with the inefficiency and irresponsible of Air Astana. This had brought a lot of inconveniences to me. I was forced to borrow a lot of needs from other tour member such as facial care products, international charger, lotion, lip balm, bio oil and so on. Besides that, I was also forced to repeat wearing my clothes again and again. This was such a mental torture to me. We were told that we might be able to claim but unsure the amount. The information given was very ambiguous and we dare not buy clothes and other necessities. Furthermore, my facial items cost me more than RM1000 in total. How should I buy when I wasn’t assured that I can claim? I only bought clothes at Kipa, a local shopping centre which was located at walking distance from our hotel on 6th December 2017, when I still didn’t receive my baggage. I was really puzzled and disappointed with the Air Astana and would like to request for compensation on this. I sent a few complaint to Air Astana but didnt receive reply from Air Astana for my last email dated 11 Dec 2017. If my complaint will not be published here, shall i complain thru social media or the press??

I flew this airline from Kuala Lumpur to Almaty and Tashkent, and can see why it regularly wins the Skytrax award for Best Airline in Central Asia and India. I was pleasantly surprised with the food and beverage, cabin interior (the 767 from KUL to ALA was refurbished to look like a 787) and in-flight entertainment. The only disappointments were a late departure in KUL and having to use a bus to board the ALA-TAS flight, despite there being only 3 international flights on the departures board.

One of the best airlines that I've ever used