About Air France

Air France, the flag carrier of France, boasts a long and storied history that has solidified its reputation as one of the world's premier airlines. Since its inception, the airline has played a pivotal role in international aviation, connecting France to the rest of the globe through an expansive network of routes. Air France has historically been at the forefront of technological innovations, adopting new advancements in aviation to improve passenger experience and operational efficiency. The airline's commitment to excellence is reflected in its service, which emphasizes safety, customer service, and reliability. The fleet of Air France is well-maintained and versatile, allowing it to operate a mix of short, medium, and long-haul routes. The diversity in its fleet enables the airline to efficiently manage its vast network of flights, catering to both high-density routes and less-traveled destinations efficiently. This strategic fleet composition ensures that Air France can offer flexible scheduling and adapt rapidly to changing market conditions or passenger demands. Furthermore, continuous updates and maintenance practices ensure that the fleet remains modern, environmentally friendly, and ready to provide passengers with a comfortable flying experience. In terms of services, Air France places a strong emphasis on enhancing the passenger experience, offering a range of classes that cater to different needs and preferences. From luxurious first-class offerings with premium amenities to practical and comfortable options in economy class, the airline strives to personalize the travel experience. Onboard services include gourmet dining, extensive in-flight entertainment options, and attentive customer service. Air France also prioritizes accessibility and convenience in its services, providing robust support systems for bookings, customer inquiries, and post-flight assistance. Through continuous innovation and a focus on customer satisfaction, Air France aims to maintain its position as a leader in the international airline industry.

Overall Value for Money

2.1

From 118 reviews

Seat and Cabin Space

2.7

From 118 reviews

Customer Service

2.5

From 124 reviews

In Flight Entertainment

2.8

From 113 reviews

Baggage Handling

2.1

From 23 reviews

Check-in Process

2.4

From 22 reviews

Meals and Beverages

2.8

From 118 reviews

Recommend Airline

22.3%

From 130 reviews

Latest Passenger Reviews for Air France

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Pro Blogster
Pro BlogsterSep 17, 2024
Air France

A Nightmarish Flight with Air France and KLM: A Cautionary Tale My recent journey with Air France and KLM was a harrowing experience that I'll never forget. From the moment I stepped onboard, it was evident that this airline was more interested in maximizing profits than providing a satisfactory customer experience. The flight attendants were dismissive and arrogant, treating passengers with a sense of entitlement that was both shocking and offensive. Their lack of empathy and professionalism was a stark contrast to the courteous service I've come to expect from reputable airlines. The food and beverages offered were a disgrace. The meals were meager and unappetizing, and the drinks were watered down. It's clear that Air France and KLM are cutting corners to save costs, sacrificing passenger comfort and satisfaction in the process. But the truly unacceptable behavior came to light when my baggage was delayed. Despite repeated attempts to contact their customer service, I received little to no assistance. The airline seemed more concerned with avoiding responsibility than resolving my issue. Their handling of my delayed baggage claim was a complete disgrace, characterized by denial, evasion, and utter disregard for my concerns. I strongly advise travelers to avoid Air France and KLM at all costs. Their poor customer service, unacceptable food and beverages, disorganized operations, and unethical handling of delayed baggage make them one of the worst airlines I've ever flown with. Let's make our voices heard and ensure that other travelers are aware of the risks associated with flying with these airlines. #AirFranceKLM #WorstAirlineEver #CustomerServiceNightmare #BoycottAirFranceKLM #TravelHorrorStory #TravelNightmare #AirlineFail #AirlineComplaints #TravelComplaints #ConsumerRights #FlightDelay #DelayedBaggage #LostBaggage #TravelTips #AirlineReviews #AvoidAtAllCosts

2 / 10

Pro Blogster
Pro BlogsterSep 3, 2024
Air France

A Delayed Journey: My Baggage Saga My journey began on June 28th, a seemingly ordinary day until my baggage vanished into the labyrinth of airline logistics. My flight from Marrakech, Morocco, to New York marked the start of a frustrating ordeal that would test my patience and resilience. Upon arrival, I discovered my luggage was nowhere to be found. I immediately filed a claim at JFK Terminal 1, obtaining a claim number and a phone number to call. Despite repeated attempts, I was unable to reach anyone by phone. Frustrated, I even took cabs to the airport multiple times in hopes of getting answers, but there was no trace of my baggage. Despite repeated attempts to contact Air France and KLM customer service, I received little to no assistance. The initial shock soon turned into a mounting sense of frustration as days turned into weeks with no sign of my belongings. As time passed, my anxiety grew. My suitcase contained essential items, including toiletries, clothing, and valuable electronics. Without my belongings, I felt stranded and unable to fully enjoy my trip. After a staggering 56 days of waiting, I finally retrieved my baggage upon my return to Marrakech on August 22nd. However, upon inspection, I was appalled to discover that the suitcase had been significantly damaged. The contents were scattered. I was dismayed to discover that the airline had gone through the contents of my suitcase without my consent. They had merely needed to match the bag tag, a task that could have been easily accomplished without violating my privacy. The airline's violation of its own policy regarding lost baggage (after 45 days), coupled with their lack of urgency and evasive tactics, have left me feeling frustrated and disrespected. I believe their primary concern was to avoid responsibility rather than resolve my issue. Their handling of delayed baggage claims is unacceptable, and I have no confidence in their ability to provide adequate customer service.

2 / 10

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