This is the WORSE airline! We arrived to baggage claim in CDG, only for our bags NOT to be there. We were told it was lost, and they tried to deliver it 2 days later. The worker said they tried to deliver it and should have called us. However, there was NO call. We setup another delivery for August 7th, and they never called nor showed up. When we call or chat with Air France to get it rectified, we get told they are having a problem with baggage infrastructure or that they can't access the baggage info and the delivery operator will have to call us. Going without 80% of your clothes for 3+ weeks and counting is NOT acceptable. I will NEVER fly Air France again and I will NEVER fly to CDG. Fast forward to today, our experience leaving Paris was worse. We sat in line for 3 hours, ultimately missing our flight. We were sent to 3 different desks for rebooking, only to be sent to another desk. Air France is the WORSE. I don't care how badly you want to travel to Paris, I would avoid Air France.

Air France have for the second time in as many trips cancelled my early arrival into Accra Ghana. A flight that was supposed to arrive into Ghana at 17.45 now arrives at 21.40. They didn't even have the decency to move the outward flight from the original 9.00am departure so as to minimize waiting time. So to recap, their proposal is leave at 09.00 to arrive at 21.40. For a flight to Ghana. Not Hong Kong, Ghana which is around 6 hours away. So their depriving me of one whole day in effect. That seems to be Air France's default approach, make the passenger worse off. The last time I flew with them (to my Father's funeral) they cancelled my Saturday departure and put me on the Sunday flight. Around an hour of phone calls later I was moved to the Friday service. And during that flight I never did receive the glass of cognac I requested post my meal. The first time I have flown with a national carrier and wasn't served cognac as part of the bar service. This time around, again I'm worse off. I will never choose this carrier again

Lost luggage for almost two weeks! Others even less fortunate than I. Spent days trying to get through to airline only to be put on hold and eventually disconnected. ABSOLUTELY NO customer service. No one to report to, no answers. I’m not even going to file a claim as I’m certain it will be a further waste of my time!!!!