First (and last) time I flew with them on Jan 2nd 2025 and all I have to say is: STAY AWAY from this so-called airline company. I was travelling from Oslo to Athens via Belgrade, and this could really be a very lengthy post, but I will spare you the particulars of my horror story and give you the main points instead: -Flight delayed 2 hrs at Oslo, no explanation given. -Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. -Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. -Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, to our absolute terror, they even suggested us to fly from Belgrade to Vienna and from there to Athens..!!!!!!! -Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. -In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. -A trip supposed to last 6 hours (including layover), lasted well over 22 hrs... Need I say more? STAY AWAY...!!!! Are there any competent authorities monitoring the operation and performance of such companies? Why do passengers have to endure this? P.S. For what it's worth, I believe that their pilots are good - at least that was my experience.

Overall, Air Serbia is a good airline. The price is definitely worth it, but annoyingly, the only complimentary food and drink were water & a cookie. You could buy extra food which cost a decent amount of money. The staff service and the seat were also ok.

Terrible experience, they lost my 2 luggages ,Customer service total disaster, lack of professionalism, is very hard to get in touch with them and if you do them answer is ,,we don't know " ..I just transit Bulgaria to visit the country, now I am stuck here and I lost all my reservations for my next trip with no clothes for change..So please be careful and DON'T CHOOSE THIS COMPANY STAY FAR AWAY!!!