My first flight in Business Class on an A380 and it was great. Cabin was spacious, food ws excellent and cabin crew fantastic!

Truly wonderful airline with amazing staff who clearly take pride in their jobs and ensure customer satisfaction. I would definitely travel with this airline again and recommend it to others.

Great service: very polite customer focused staff. Choice of Korean or western cuisine, delicious food. Great leg room. Comfortable seating. Wide variety of multi lingual entertainment choices. Excellent airline.

Terrible experience with Asiana Airlines. Flew back from Incheon (Korea) to Tokyo (Narita). Flight No. OZ108 (Dept. time: 19:05), July 05, 2019. Bought 2 duty free items in the plane. At arrival, forgot the package on my seat. 2 of my colleagues also travelling with me, sitting on last seats also confirmed they saw the package on the seat without knowing that it belonged to me and no other passengers behind them. I realized about missing package after reaching at parking lot of airport, went back to airport but was told that the Asiana airlines counter and phone line are already closed as it was already around 10:00PM. Phoned Asiana Airlines customer service first thing in the morning and was told that they did not find any package on the seat! I phoned them 2-3 times to emphasize that package cannot go anywhere else than lying on the seat and it was also confirmed by my colleagues that no other passenger took it as they were the last ones to get off the plane and they clearly saw the package on the seat. It was clearly taken by either one of the crew members or the cleaning staff. REALLY DISSAPOINTING

Hi, I have flown your airline before and was very satisfied but, that all changed on my last flight. My wife and I received an email on the 16th of December saying that our flight new departure time was an hour later, so naturally an hour later we arrived at the airport. When we arrived the counter check-in staff was extremely blunt and rude saying you won't make your connection now because of the delayed flight which was not our fault even if we arrived earlier flight was still delayed. They then said our only option was to switch to a flight on a different airline to Taiwan with a long layover. This was not convenient as my mother who is almost 70 years old was picking us up in Chicago. I then asked if their were other flights with less layover he said no you take this now or you come back tomorrow. The next nightmare was without any help we were passed to a flight on EVA air which was already boarding. Neither the asiana staff or the Eva air staff offered us any help to get to the boarding gate faster. So we then we're panicking because we thought we might miss this flight as we wait in the very long security line at Hong Kong airport. After, we make it through security the flight was scheduled to take off in ten minutes so my wife and I with our luggage had to run across the very large airport take the train all in fear of our vacation being ruined even more. We barely make it as they're closing the cabin door. Next, we fly to Taiwan and I inform my elderly mother we will be later. She said the ride she had aquired to pick us up needs 48 hours notice to change times so she will stay alone at the Chicago airport later into the night to wait for us. The added stress has caused her to become ill and hasn't been able to enjoy her son visiting for Christmas. I really loved Asiana the first time I flew with your airlines now after this experience I am dreading my flight back to Hong Kong and will tell my friends and family to avoid your airline at all costs. I can't say how disappointed I am. There reply was terrible it was a copy of the flight guide and a I hope you understand. No customer service is still the problem. They don't get it was the problem at the beginning causing us to have a near panic attack and afterwards still no better. The check in desk could've helped assure us we would make it instead of passing us to another airline that flight was boarding when we haven't even had our boarding passes printed yet. They don't care if their customer is happy or enjoy their flight.

On a Flight from Taipei to Astana via Seoul, the staff of Asiana Airlines told my wife that they were unable to book her luggage to Astana, and that she therefore had to collect it in Seoul and check it back in. The luggage tag also indicated that the bag would travel to Seoul but not to Astana. In Seoul, however, the luggage was not to be found on the luggage belt. Apparently, it was checked in to the plane to Astana after all, but the airline did not inform her of this change. Because of this, she missed her connection. Instead of helping her out, the Airline staff simply treated this as a "now show", which means that she is not only delayed for four days, but we will end up paying more than 400 USD extra for the trip. Will definitely never consider flying Asiana Airlines again.

I would like to say my deepest and sincerest thank you to Ms JL Choi, the flight attendant from Incheon to Los Angeles, Flight OZ204 on03/31/2017. Halfway thru the flight I was feeling nauseous, and dizzy. It felt as if my blood pressure is going downhill. I rang for help and Ms Choi was so sincere and courteous, made sure I was comfortable and checked on me throughout the whole flight. I'm glad I flew with Asiana airlines and will be fying with them from now on. Again thank you so much.

I few with Asiana Airlines Oz172 from Jakarta to Seoul and the journey was flawless. From the smooth check-in to the boarding and the delightful journey. The food was delicious and the cabin crew were extremely friendly.The flight arrived in Seoul on-time and the disembarkation process was smooth as well. The only improvement Asiana can make is with their entertainment system. Other than that, flying with Asiana was totally worth it

Flown Asiana many times. I refuse to fly any of the sub-standard American based airlines. I hope that Asiana never changes, I hope they do not follow the US model of only caring about profits. Stewardesses are fantastic, friendly, helpful and lovely. Pilots and desk staff are very professional. The food is outstanding, restaurant quality even. They make my incredibly long flight from Chicago to Incheon to Saigon almost enjoyable. I will continue to use their services, and Incheon airport is a pleasure.

This is my first long haul flight, from London to Manila. I traveled with my husband and infant daughter. All I can say my experienced to this airline is lovely. Except to the flight attendant. I just got a weird experienced to them. Maybe because some of them can't speak english. Most of the passenger at that time is Korean, so they speak to their language. Some of my request are not being dealt properly, but it's not a major thing so no problem, that I still enjoy my flight with them.