If I could give negative stars, I would. This airline is the worst airline I have ever flown with, it wasn't even my choice as a larger airline had partnered with them. From the start of my holiday, I had issues checking in as it kept saying "system issues". When I called the airline, they told me I would not be able to travel as the time on my return flights (a month away) was incorrect and I needed to get it fixed so I could travel. After talking to the larger airline, they confirmed it was Batik's issues and not theirs as the travel time was correct. Called Batik back and told them, they still refused to believe me and take accountability and they ended up hanging up on me. This was all before my holiday. When I finally got on the plane, they started doing food service. I had prebooked food, so I should them my boarding pass, they said they had no record of my meal purchase, I showed them them the meal selection invoice, they told me the meal I had prepurchased was not an economy meal but business class and I was unable to have it. They also offered to economy passengers the option to upgrade to business class. when I asked how much, they gave me the price and they were firm on cash only. Batik's T&C's clearly state credit card only so this sounded very very dodgy to me. I did email their customer service team about this also, no reply and no accountability. Fast forward to my return flights. Everything was fine with the bigger airline, get to Kuala Lumpar for my flight back to Australia, I got off the plane and looked at the departure board for my flight but could not see it. My flight was meant to leave at 6:45pm. I went to the transfer desk and enquiried and they told me that the flight was cancelled and the new flight was at midnight. I told them I had not received any notification from batik that the original flight was cancelled and changed. there was no care factor or wanting to help. I had to waiting 6 hours in the airport. I had also bought a specific seat for the extra leg room, they went and changed it on me and once again, the meal I had prepurchased was not on their list and didn't exist. This airline is absolutely horrible. Their customer service have no care factor and hang up on you, they don't record/acknowledge your meal purchases and cancel flights on your without letting you know. Do not travel with this airline, they are horrible and useless.

I was on a Batik Air flight from Jakarta to Surabaya. The airplane was filthy, and I had to ask the flight attendant twice to come clean my seat. It helped som, but still had a lot of stains. I’ve flown with them a few times, and their airplanes are always dirty. Hopefully I’ll never have to fly with them again.

Appalling customer service! My friend booked flights for her husband, herself and me from Penang to Denpasar. They were celebrating 40th wedding anniversary and I was reuniting with a daughter I hadn't seen for three years. Flight retiming meant we would miss connection at Kuala Lumpur. When we eventually got through to customer service they had no advice at all so we decided to catch flight to KL and stay in a hotel till next day (losing one night in Bali). Clerk at Penang said we should have been informed that second flight would have waited! We incurred extra expense and lost a day's holiday. Very stressful for three senior citizens and still no reply from email sent about recompense. Other passengers in departure lounge had a catalogue of complaints about this airline. Then we read that two pilots had fallen asleep on a flight to Jakarta! I am incredulous