My experience with this airline was extremely disappointing and my issue remains unresolved.To make matters worse, there is also a serious security concern that needs to be addressed. Firstly, I arrived at the airport for my flight only to be told that my name was not on the passenger list, despite having a confirmed booking through edreams.com. This caused me significant inconvenience and stress. After multiple attempts to contact Binter Canarias customer support, I discovered that someone had taken my seat using my boarding pass. I contacted Binter Canarias customer support to report the issue, but they seemed to misunderstand the situation and suggested that I had already traveled on my reservation, which was not the case. I had to send multiple follow-up emails to get any sort of response from them. I am extremely disappointed in Binter Canarias and I will do whatever it takes to get an official apology from them and to ensure that their Station Manager in Mauritania is held accountable for their actions. I urge Binter Canarias to take this matter seriously and to take immediate action to address my issue. Reference Number: 2023/005404 Date of experience: April 12, 2023

Since the COVID crisis began, I have always been selecting this company, because of the security measures and attention they offer. Apart from how new their Embraers are, they offer free picnics, soft drinks, coffee, free checked bags and they don't put any problem at all. It is also the only airline that operates between Galicia and the Canary Islands that allowed us to carry an 800 gram Toy Rabbit in a carrier in the cabin. The rest of the companies are prohibited. The distribution of seats is usually done by leaving the seat next to it empty, in this way they try to limit contact with other travelers, and they offer the picnic to take away. They have recently incorporated antiviral systems for the air, so they constantly renew the air with a disinfection system, which is appreciated in these times of pandemic.