About Breeze Airways

Breeze Airways, established by a seasoned entrepreneur known for founding several successful airlines, aimed to transform air travel in the United States with a focus on underserved routes. The airline quickly distinguished itself by targeting smaller, secondary airports, avoiding the more congested major hubs. This strategy not only reduced travel times but also helped to alleviate air traffic at busier airports, benefiting overall air travel efficiency. From its inception, Breeze focused on providing non-stop flights between less commonly connected city pairs, offering convenience to travelers who would otherwise have to endure layovers. The airline’s business model was predicated on agility and operational efficiency, allowing it to swiftly adapt to changing market demands and passenger preferences. Breeze Airways curated a fleet that emphasized modernity and efficiency. The selection focused on crafting a comfortable and environmentally friendly flying experience. By choosing aircraft known for their advanced technology and fuel efficiency, Breeze was able to minimize its environmental footprint while also ensuring passengers traveled in comfort. The interiors of the aircraft were designed with passenger experience in mind, featuring modern amenities that catered to both leisure and business travelers. The airline also invested in training its crew to provide exceptional service, recognizing that customer satisfaction would be a key driver of its success. In terms of services, Breeze Airways sought to redefine customer service within the airline industry by incorporating flexible booking policies and competitive pricing structures. The airline introduced a range of fare options, giving passengers the flexibility to choose what best suited their needs – from bare-bones travel to more comprehensive packages that included additional amenities. Breeze’s digital-first approach also set it apart, with a user-friendly website and a mobile app that streamlined the booking and check-in processes, making travel hassle-free. The lean operating model not only allowed Breeze to offer attractive prices but also ensured that the airline remained responsive to the fast-changing dynamics of the travel industry. Through these innovative strategies, Breeze Airways strived to offer a refreshing and accessible travel option for a broad spectrum of passengers.

Latest Passenger Reviews for Breeze Airways

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Norrie Sanders
Norrie SandersNov 17, 2025
Lufthansa

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

3 / 10

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