Amazing

I flew to Indonesia with them in march last year. I am a vegetarian. I chose vegetarian meals which arrived and included sushi. I got very sick within 8 hours of eating with them and for 3 days I had watery diarrhoea or just fizzing. Sorry for graphic description it was the sickest I've ever been. I'm blaming the sushi as the alternative is they fed me meat. I flew on my birthday which though was not ruined as didn't get I'll till following calendar day, was not a nice followup.

Fulfilled expectations but not more. (return, medium haul trip with layover at their hubs. Seafood special meal was okay!

WARNING: Do not fly China Southern Airlines. What looks cheap is cheap. My flight home was cancelled. Stuck in Shanghai needing to be back at work. Refused a substitute flight. Ended up costing me over $800 AUD which was more than the $500 AUD original return ticket. I still have not received the refund for the original cancelled flight.

Worst Airline experience and total lack of customer service. Only a few weeks before we left China Southern changed our booking to Guangzhou-Hangzhou with only 1.40 hours between flights at Guangzhou. With the holidays booked we had no choice but to accept the change. Arrival at Guangzhou: no one waiting to help us (promised in Melbourne). Rushed everywhere, but arrived at the gate only 1 minute!!! after closing. The airplan had not even closed the door. But no effort from the personnel to try to give help getting us on board. Closed is closed. As we had done everything we could we expected China Southern to change our tickets so we could get home. Being sent from one desk to another the only answer we got was that flights were on time and they had no influence on immigration for the time they take. No new tickets to get home, and the way we were treated was terrible. After 3 hours of discussions we had to buy new tickets to get home! At home we complained again at the customer service, but again the same answer. This airline is a disgrace!

Out of the 75+ times I've flown this was the worst experience I have ever had with an airline. After two weeks in Thailand we arrived at Phuket airport at 2AM only to find out our flight was cancelled. Not a big deal - the airline representative quickly rebooked us for a flight on a different airline and sent us to a hotel for a couple hours of sleep. When we arrived back at the airport at 9AM, we were told we didn't have tickets and were sent to information, where we were told the airline representative never booked us those flights because she said they were full and instead booked us for one at midnight that night - in 15 hours. Information confirmed that the flight was in fact NOT full, but couldn't make any changes since the airline themselves had to make them. So - for 3 hours - until the flight we wanted to be on took off - we tried to contact China Southern Airlines but they would not answer their phones. We tried calling other airports, but their China Southern staff said they wouldn't help us. We tried the hotline, who said all they could do was write a report. Needless to say we missed that flight and it wasn't until 5PM that a China Southern Airlines Rep showed up. When we explained the situation they were cold and unapologetic, refused to upgrade our flight or even let us pay to upgrade our flight, and didn't even offer meal vouchers. We argued with her for 20 minutes before walking about. Overall it took almost 48 hours for us to get home and we had the worst customer service experience you could ever imagine. Never flying with them again.

I have flown China Southern many times and every time they have been wonderful to me. The food can be a little different for Westerners as it is Chinese fair, but if you give it a try you will find it always fresh and tasty. I like the small things like on long haul they still give you those nice little goody bags with socks and a toothbrush. Plus being a big man all airlines can be uncomfortable, but China Southern is one of the few who goes out of their way to sit me with a spare seat beside me if they possibly can, which is not only great for my comfort but means I am not encroaching on another persons space. The English of the crew can have a strong accent, so listen carefully, but they are patient and very kind and will help even if you have to ask them to repeat themselves. China Southern is easily my second favourite Airline in the World, behind only Air New Zealand.

I was in Bali last week while the volcano was spewing ash and airports/airlines were closing. On Dec 2nd I went to the airport for my flight leaving Denpasar at 1am Dec 3rd,Flight Number: CZ0626. There, I was told by China Southern Airlines that my flight had been cancelled, and it was up to me to make phone calls to change my flight and book a new one. I had no help from the airline and we all felt abandoned and unsafe there in Bali. When I had my travel agency call, they were told the China Southern help desk we needed to use was CLOSED and could not help, but to try to book a new flight with a different airline on our own and call back Monday to talk about getting a refund for my cancelled flight. So after I booked a flight with a different airline that was flying, we called China Southern, and they would not issue a refund! After they told us we were cancelled and could not help us, now they wont give me my money back! I am being told that some agent in Jakarta (Agent # 13553) issued me a new ticket…. but I don’t even know how this would have happened. neither me, or my agent had been informed of such a transaction. To give someone a reservation with no authority, no permission, no information, no confirmation and then when the person doesn’t know about that flight and will not be issues a refund is simply unlawful. I will never deal with this airline again. NOT ONLY were we left to fend for ourselves in an unstable natural disaster situation, but then when we do what we are told, we are lied to and wont be given our money back for a ticket me were not able to use due to the airline’s cancellation…. NOT MY CANCELLATION. A China Southern Airlines agent changed my ticket without me knowing it and now that’s all they have on record. and every phone agent I speak to tells me its my problem I missed my flight. WHAT? This airline is a scam. They will not help you when you are in danger, and then they will steal you money.

You loose what you saved on CS ticket on your connection flight; food and any of your planned activities. Total delay on 2-legged flight was never less then 4 hours. Baggage lost 2 times from 4 family trips. Doesn't worth it at all.

I find the cabin staff very helpful and friendly.