We traveled to Dubai from Serbia with our 8 months old baby. We had a bugaboo bee 5 strollers. They broked the strollers so we want to declare the damage imidiately. Wheel and a part of the stroller is broken! Also strollers are in the angle so can't go straight or stand straight. Company Flydubai suggested us to change the wheel and probably Go only left?! Also, in our country there is no replace wheel to buy! Also, we had to buy a new strollers in Dubai for seven days with the baby. We couldn't go with the carrige, right?! They admit and it's deniable that this is their fault but don't want to pay for the damage and inconviniance for buying new strollers on vacation! FlyDubai is the WORST company! Worst experience! Such a shame! Such a disrespect of customers! I'm writing this as a human, as a mother and as a person who still can't believe that this can happen in one international oriented company!

The temperature in the passenger cabin was 16 degrees Celsius from the beginning. We were struggling to resist like in a fridge. After takeoff, I asked two stewards to do something. Many passengers search for extra clothes, hats, and hooded sweaters. After a while, the temperature increased to 18 degrees C, but after two hours of flight, my portable thermometer indicated 16 degrees Celsius again. I asked a steward again to do something; our kids were sneezing and coughing. Nothing happened this time. I asked for a hot tea, and I received it after 25 minutes !!! After 4 hours and 40 minutes, we arrived at our destination chilled and shivering from the cold. I am an aircraft engineer, and I know how this works. The captain who sets the cabin temperature doesn't care about the passenger's comfort. If you are asking about the rest: garbage food, anytime delays at takeoff, no priority boarding if you travel with children. I see no good future for this flight company if they continue like that ...

Be careful and more careful,for no reason they refused to let me board the plane, I had all my documents in order, they simply refused and tore up my ticket in front of my eyes, the staff very rude at all professional, they refused to help me and to give an explanation, I lost my round trip ticket in addition to my dream vacation, after having planned for almost 2 years, the airline was not responsible and they did not issue a refund; a friend tells me that this happens often with this airline, so be careful ⚠️ if you plan to travel with them, sometimes the cheap comes out expensive .