About KLM
KLM Royal Dutch Airlines is recognized as one of the world's oldest airlines, originating from the Netherlands. Founded in the early 20th century, KLM has an established legacy of pioneering aviation. Its early role in commercial aviation helped to bridge long distances, especially with its notable long-haul flights from Europe to other continents. Throughout its history, KLM has been instrumental in the development of civil aviation with an emphasis on innovation and service. The airline has maintained a strong identity, marked by its Dutch heritage, which is reflected in its customer service, corporate culture, and marketing practices.
KLM operates a diverse fleet that allows it to offer flights to numerous destinations around the world. The composition of its fleet enables the airline to efficiently serve a range of markets, from short regional hops to extensive intercontinental journeys. This flexibility helps KLM adapt to changes in the aviation industry and passenger needs, including varying seasons and market demands. The airline focuses on sustainability, striving to modernize its fleet with more fuel-efficient and environmentally friendly aircraft, reflecting its commitment to reducing its ecological footprint.
The service experience at KLM is geared towards catering to a wide range of passenger needs, enhancing comfort and convenience through various classes of service, from economy to business class. Each service class is designed to provide tailored amenities to enhance the travel experience, including in-flight entertainment options, meal services, and additional legroom. Furthermore, KLM places a strong emphasis on customer service both on the ground and in the air, which is facilitated through comprehensive training programs for its staff. KLM also extends its services beyond just air travel, providing a seamless travel experience that includes partnerships with other airlines, car rental services, and hotel bookings, integrating various aspects of travel into a cohesive package for its passengers.
Overall Value for Money
2.8
From 118 reviews
Seat and Cabin Space
3.1
From 113 reviews
Customer Service
3.4
From 116 reviews
In Flight Entertainment
3.2
From 101 reviews
Baggage Handling
2.9
From 14 reviews
Check-in Process
3.2
From 13 reviews
Meals and Beverages
3.4
From 110 reviews
Recommend Airline
42.6%
From 122 reviews
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