Superb airline to fly with, We recently flew on Kuwait Airways flight 135 from Kuwait to Barcelona. Everything about the trip was beyond expectations. Transit through the airport and boarding was a breeze. Cabin service was exceptional. Staff were attentive to every need. The aircraft was new and spacious. The meal was delicious. Rarely have we had such a pleasant flight. I would highly recommend Kuwait Airways to fly with.

Kuwait Airways is by far the worst airline there is. They have no customer support. The customer support, which they say they have, is just a bot generating absolute gibberish replies to unrelated topic. At Munich Airport, there was not a single center that entertained Kuwait Airways for lost baggage. I filled the Property Irregularity Report and handed it to the AHS at Munich Airport and notified Kuwait Airways of my lost baggage online through their email, their website contact as well as their WhatsApp, but I received no reply. After 8 days, I received one of the two bags at my residence in Munich, and 10 days after that, I received my second bag which (was totally new) had its zips broken, locks broken, the bag was a mess inside with the inner shielding broken, practically useless. I had initially complained for lost baggage and then I applied for compensation for delayed and damaged baggage. My constant messages and emails were ignored by their customer relations department. No compensation was given and from what I've heard, I am not the only victim of Kuwaiti mistreatment. Totally absurd. Abysmal service. The worst!

The flight was on the latest A330-800neo aircraft operated by Kuwait Airways from Kuwait to Bangkok in business class. The seats were comfortable and larger compared to some other airlines, and the cabin crew were friendly and welcomed the passengers beautifully. The food was delicious and the varieties were varied. The entertainment lacked some modernization, but it was good. For me, I recommend traveling on Kuwait Airways and trying it after the modernization of the fleet in recent years and its significant development.

Worst experience ever travelling with Kuwait Airways, at Delhi Airport, Kuwait Airways staff troubled us with baggage allowance issue knowing that we have baby travelling with us. We somehow tried to sort out the things with baggage , the ground staff was standing near us looking into our bags and asking us that are you done, knowing we have baby with us who was crying , still we managed to do quickly , after reaching Istanbul Airport , we found that our bag was torn down and found that my expensive watch was stolen and small pouch zip was open. We wrote a complaint mail to Kuwait Airways but till date no satisfactory response has been received by them. I will not recommend Kuwait Airways.

We flew from germany to Thailand on the airline. Really good flight, the airport was small but very cosy, there is a transit lounge, lots of seating areas. The food was good and so were the staff. I recommend bringing an ipad with films installed, they need more watchable content.

Really good on the 777, the food was great, the staff were more than happy to help with issues we had. The flight was very smooth, I landed 4 times and never felt it till the plane started slowing down. The only issue is the entertainment so I’d recommend downloading a few shows from Netflix.

On arriving at Heathrow terminal 4 (1.17 hours before my flight departure) I was told by a rude and uneducated man who works for Kuwait Airways that my flight had closed. A Dan Adwani said I was too late to check in. He said the desk were checking in passengers (the people in the queue) for a later flight. He told me that I could not join the queue and I could not speak to another member of staff on the check in desk. I informed him that it was over an hour to my flight departure... therefore I was not late. He said I was, and that I needed to step aside, “go over there” waving his hand dismissively and book another ticket for a later flight. Most people with a hint of empathy can imagine that at this point I was upset and anxious as I weighed up both the financial implications due to purchasing another ticket, and the work implications as a result of arriving in Kuwait a day late and missing work. Therefore, I ignored this inept Kuwait Airways employee, and spoke to a woman on the check in desk. My attempts to reach her were comical as Dan Adwani attempted to block my path the whole way while raising his voice to bark orders at me. To my surprise, the woman at the desk informed me that my flight was open. Even more outrageously, everyone in the queue was getting on the same flight and the people joining the queue after I had arrived were also getting on the same flight. It was at this point I joined the line to check in. The unsavoury man, Dan Adwani, rushed over to what I later learned was his supervisors during my exchange with the woman behind the desk. He later returned at my side to inform me that he would “allow me” to check in, but the incident was my fault, I should have got there 1.20 hour before the departure time. It was a misunderstanding, but It was my fault! Needless to say, I was astounded! I complained to his line manager who was also very unprofessional and obviously his friend, so I have placed a formal written complaint with their superiors. I have never experienced such incompetence by an Airline. I would recommend other potential passengers consider if they really want to fly with this airline. The low star ratings and negative feedback from other passengers is reflective of the poor service they provide. The only positive in want was an experience that almost brought me to tears was a lovely woman, Munira, who checked me in. She was very effective and embodied excellent customer care. If Kuwait Airways recognised and promoted their good staff rather than allowing a clique of obnoxious inefficient people to rise to higher frontline positions, they might be able to start turning around the substandard service and negative feedback from their customers.

there securities behave like mad dogs...Don't know how to talk with passengers. they have not any interrelation skill. very cruel.

This airline doesn't even warrant one star. The worst airline I have ever flown. The flight from London was ok, but nothing special. At least it was on a new plane. The main issue was there was no entertainment on our flights from Kuwait to Manila return, and when we complained about it, we were told it's always like that. Not acceptable!!! We also complained about the lack of food and especially drinks. We were told there is a Galaxy service which we found out at the end of the flight means it's self service. The crew need to explain this better. Lastly the crew. Some were ok, but some also were cold and it seemed they didn't want to be there. Maybe they just didn't want to work for this airline. As other airlines have moved on with regards to technology and customer experience, sadly Kuwait Airways has been left in the mid 1990s. I will never fly this airline again and cannot recommend them one little bit.

We have been traveling internationally from 7 years with number of Airline companies but travelling with Kuwait airways we had the worst flying experience of our lives. I would never recommend anybody to travel with Kuwait airways ever because of its crappy performance. On every step of the journey, I have experienced poorest performance. The Kuwait airways haven’t failed to disappoint me on every location of the Journey. On every step of the journey and I have seen crap happening. If Kuwait airways do not know how to run an airline may be they should close it before they put somebody’s life in danger.