We were travelling from Paris to Saint-Petersburg with an overnight transfer in Istanbul. The morning we arrived back to the Sabiha Gokcen airport, we found it way too overcrowded. Luckily, as we thought then, we had our baggage checked in and only needed to cross the border and pass the security control. The navigation in the airport is confusing, and we took the wrong line serving only the Turkish citizens. The border security officer refused to let us through and sent us to another line. After the security check, we finally saw the departure information screen. It said the gate is closing, in Turkish. We rushed to the gate and found no one at the desk. 20 minutes before the scheduled departure, they left it. This was the first time I missed my flight. Probably, the first time in my experience when the gate was closed so soon, too. As instructed, we went to the Pegasus office. The office is a tiny desk with only one person actually doing something. We spent whole two hours there just to get through the line, or more like a crowd, with lots of Turkish people swearing and shouting at the staff. There were many people of other nationalities too, people traveling with children, people having no money to buy another ticket, people with disabilities. There was no Pegasus representative to manage the crowd, there was no announcement, nothing. When we finally had a word with the person at the desk, he told us than the only thing he can help us with is buying another ticket for the next day at a full price. No refund, no discount, nothing. And he asked me to give him my credit card details: number, name, date and the security code to buy the new ticket. Now that's some mythological creature! I told him that it was a scam, and I could buy tickets from another company for the same day at a lower price. We were given the option to leave the airport and to do that we had to wait for some other Pegasus employee to guide us through the border control, that was another 30 minutes. Long story short, it's been 14 days and we still have no information about our baggage. We arrived to the Saint-Petersburg airport where, we thought, our baggage would be waiting for us. It turned out they take the baggage off the plane if you miss your flight. So, the airport is heavily overcrowded. 20 minutes before the departure, we are at the gate. It is closed and there's no one there. Pegasus representative at the nearby gate tells us that we need to go to their office. The actual departure is delayed for 30 minutes, probably because they need to find the baggage and unload it. And then, no one tells us that we need to collect it before leaving the airport. When we arrived to Sabiha Gokcen from Paris, we saw a huge pile of bags and suitcases all over the baggage claim area. The pile was secured with a strap, branded Pegasus. So, today is the 14th day our suitcases are buried somewhere in that pile. There's no update to our lost baggage ticket, nothing. Don't fly pgs. P.S. They have a dysfunctional website, that doesn't have all the webpages in all the languages listed, the support form is buried somewhere (I called the hotline to find it, it is fun, believe me). Now, they send automatic messages to me, asking me to wait for their reply and to check the status of my luggage in the meantime. The link they give in the email doesn't work but if you prepend www to it the webpage will show up, or maybe not as the Luggage Tracking constantly gives you 500 Server Error. They don't provide file reference in those emails, so I called the hotline and now I know its not in their system, or they gave me the wrong one. There's an email of their manager but you cannot send messages to it, as their inbox is full.

Horror.... Please take another Airlines...3 Hours to late and we had to wait in Plane for 3 Hourse!!!! My Baggage was broken and the employees are rude In the Rating one of the most unsafe Airline worldwide Never again

the staff and cabin crew were rude not smiling and not helpful at all. 2 H delays in flight without any notice from airline suddenly no cabin stroller in the cabin although it fits and not crowded plane they weren't helpful with our 2 years baby and didn't hand us the stroller on the plane door worst 2 flights of my life. will never book again on this shit company Note: i flew with this company around 10 times

I highly do not recommend Pegasus Airlines. As I was flying back to Beirut from Istanbul, a women from the airlines stopped me at the gate to check the weight of my carry on (that was already approved at the check-in) and obliged me to pay 100$ for the extra 2kg!! She was very mean, impolite, unprofessional and unethical. She was talking to me in an unacceptable was, saying unacceptable words and repeatedly told me that she won't let me get on board without paying or she will throw away my baggage. On the website of the airline there is no mention of 100$ for 2 extra kg, they don't answer nor reply. No wonder Pegasus Airlines seems to be the 'cheapest' airlines... they know other ways in stealing the client's money. Surely, no one I know will ever use Pegasus.

Pleasantly surprised, the cabin was clean, the crew was efficient (almost friendly), and seat distancing was good. Pretty good for a budget carrier.

This airlines are the worst in the world. They are cheeters, I paid $1,000 for extra baggage. That is not all, they are very rude, the employees look like gangsters not customer service representatives. Turkey is a beautiful country, but people like these rude and stupid made turkey the worst vacation for all of us

Nice its like every other airline

My husband and I have traveled extensively since for the past 1.5 years We have used several airlines including Turkish Airlines, LOT, Lufthansa and Pegasus in the past. The extremely poor customer service of Pegasus Air in Prague, Czech Republic, will assure we will avoid this airline in the future. We traveled from Istanbul to Prague with absolutely no issues. Our return flight was not the same. At the airport, the extremely rude representative refused the very same in cabin bags that we had brought from Istanbul, claiming they were too big. We have taken these same bags in the cabins of every airline we have flown in the last 1.5 years. Not only did she refuse the bags but we were charged 104 Eu.Imagine our frustration when we were boarding the plane and saw many bags as large or larger than ours entering the cabin and being stored in the overhead bins.

As fleet average age, they have youngest low cost airline fleet in the Europe, reliable, nice and kind staff, you can change your seat whenever you want, I mean other low cost dumb airlines ask for money, I think quite good for a low cost airliner

Flew with them from Istanbul to London. They changed the departure gate without making a clear announcement till quite late. No entertainment or food, which was to be expected, but the seats were the most uncomfortable of any budget airline I’ve ever been on. When we arrived they didn’t bring an air bridge for about 20 minutes and our luggage didn’t arrive until an hour and a bit after getting through passport control. Cheap but still not quite value for money.