Before flying from Geneva to Nouakchott I received an e-mail saying that one has to be at the airport at least 4 hours prior to departure. Check-in was a mess. The bagagge drop took one and a half hour. Swissport was handling on 4 counters only flights to various destinations involving wide body aircrafts. Pure mayhem! After boarding the plane the experience changed completely. Attentive crew members, excellent food and drinks offerings. Smooth transfer at Casablanca airport. The return flight was exactly the same with the difference that the check-in at Nouakchott was faster and smoother than at Geneva airport.....

It was very good. It ist now the Seconds Time i fly with RAM and all in all the door IS good. The statt IS very friendly Entertainment ist good. And the plane IS good.

Simply the worst airline… The staff are unprofessional and not capable to offer adequate solutions when needed. I paid for an extra luggage online and yet they told me to pay an additional 2100dhs at the airport for reasons I don’t understand. They gave me attitude and spoke to me badly. Only after I got irritated and asked to speak to a supervisor did they decide to resolve the issue. The flight attendants were Great but the aircraft smelled like a toilet, and the food was bad. What a shame!

2 mots : Une honte.

Worse airline company worse ground employee they are liars I have 2 free checking bag included on my ticket they lied to me so I had to pay at Casablanca airport 210 dollars for the second checking bag and I didn't received it at the claim luggage I m still waiting to get my lost luggage dont ever fly with royal air maroc rude en]employees they hire cheap labor who don't know what they are doing worse meals every time I fly with them something happens they are always late and poor staff service and baggage handling service.

The badest Airline, what I have ever chossen. They canceled my flight in March 2020 (Booking date 27th of Dezember 2019)To first I received a travel voucher. It was not possible for me to fly. I requested the refund of the travel voucher in July 2021. The answer 2 and half months later, that they agree the refund. By now I dont see any refund on my payment method what I used before. If I call the customer service I get always the statement please wait. I will never fly with this airline again. The cancel theirs flights up and down how they want it without reason. This are the experiences of the whole family.

Was a delightful trip from Geneva to Casablanca, cabin crew are nice a serviable

That day was horrible, literally horrible, a lot of loss financially, physically and Psychologically. At 18 of September, I went to the Airport holding my confirmed ticket to manchester. I suddenly found that the flight has been cancelled. Regarding that, I must be in the UK that day, I had to book quickly another flight with an expensive cost to London. I Went to London Heathrow Airport, and from that Airport I went by metro to the train station then to Liverpool. I checked my email several times including "Junk", "Spam" folders, Trying to find any cancellation email. I didn't find any cancellation flight email, and that is the main problem. I Booked an urgent expensive flight ticket, in addition to a train ticket. lost my pre-paid train ticket from Manchester to Liverpool. In addition to the stressful unplanned day. The physical effort and longer travel time. All of this happens because they didn't announce people about their cancellation flights. This is not a company. It is a non-responsible group of adults who own some of the planes.

SOME OF THE WORST CUSTOMER SERVICE EVERY. I AM STILL TRYING TO GET A REFUND FOR TWO TICKETS I PURCHASED FOR FLIGHTS THAT WAS CANCELLED. FLIGHT AT YOUR OWN RISK WITH THIS MOM AND POP OPERATION.

I was due to fly with Royal Air Maroc in March 2020 and paid Euros 552 for the flight. RAM cancelled the flight and have refused to refund a single euro. I have emailed them several times and their customer service is amongst the worst I've ever experienced. I also emailed their CEO and got zero response which shows how interested he must be in maintaining his customer base. They have offered a voucher in lieu of a refund which I will not be accepting. I have previously flown with RAM and have found their staff to be racist. I wholeheartedly agree with some of the other reviews on here and would recommend that you avoid using this airline. By way of comparison around the same time that my flight was cancelled with RAM I also had a flight with Easyjet cancelled. Within a few short weeks Easyjet refunded the full amount without any questions. RAM have an awful lot to learn.