Very poor

The worst air company that i ever seen always late, old machines, it would be better when they close it.

This is the most frustrating company to deal with. We need to cancel 2 flights due to Covid and have made over 20 phone calls and sent at least that many emails. No human we have talked to has the power to cancel a flight, and they refer us to email addresses. These addresses give no responses or a form letter. We have tried calling a variety of countries Tunisair customer service numbers. Most never answer or even exist as a functioning phone number. We have been told that because we had the audacity to book directly with them online, they cannot help us and we must cancel by email. They have now canceled the flight themselves but refuse to make a refund, instead offering to make a multi leg substitution on some other day. We have spent two months trying to cancel and there is no one who will help us.

Tunisair is the worst company I've ever seen in my life. On a flight of 1 hour and 30 minutes (Barcelona - Tunisia), they accumulated 3 hours of delay, and all for no apparent reason. The way these people work is being always late and flying when they please or can. It is not a serious company in any sense, and I absolutely do not recommend anyone to use it. In case it is essential to fly with them, I recommend a lot of patience and to keep all the tickets and documents that prove the delays or cancellations (that you will surely suffer), to be able to submit a claim.

it s the worst airline i ve ever tried.. i lost two luggages 48 kg and until now didn t get them it s disaster!!

ALG-TUN and TUN-BEY, Not a very organized airlines, their webpage sometimes does not work, I had to use a booking engine to pay for my flights. Both flights just ok, this is a legacy carrier working as it was a low cost, so don't expect much! they serve cold snacks with soft drinks, staff are indifferent, both flights delayed for about 10 minutes, they overdo security, so come early to check-in. Tickets prices are hit or miss, sometimes very expensive sometimes with discounts, shop around.

Tunis to Istanbul it was a nice flight

Return Flight from Tunisia to London, The whole experience was frustrating, company personal lack the basic understanding how to manage and how to deal with passenger. Poor customer services

Tunis to Madrid Flight 606 A320 What a miserable company from a routine short haul flight that was supposed to leave Tunis @ around 15:20 the plane never get of the tarmac before 21:00 The whole experience was frustrating but also you realize that company personal lack the basic understanding how to manage and how to keep passenger informed about the status of their flight. They kept boucing us from one embarking point to the other. It was a big farce. So finally we got the right information from the personal that plane was delayed 5 hours @that point some passengers did ask for a claim form to present @ madrid airport because they lost their connection and the bullying started. I can tell u it wasn't pretty to see from one side all passengers did regroup for a mutiny and from the other side the police slaming the embraking door telling us to go to hell. Long story short if you can avoid to take it please do. Ah I forgot to tell you they did deliver my luggage with another 9 of my fellow passengers.