
United Airlines
About United Airlines
Passenger ratings
Overall Value for Money
2.1
From 475 reviews
Seat and Cabin Space
2.6
From 470 reviews
Customer Service
2.5
From 481 reviews
In Flight Entertainment
2.5
From 381 reviews
Baggage Handling
3.1
From 60 reviews
Check-in Process
3.0
From 64 reviews
Meals and Beverages
2.5
From 406 reviews
Recommend Airline
20.5%
From 492 reviews
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Latest reviews
View all

Overall good! very comfortable and very entertained with in flight TVs!
7 / 10

Flight 5308 frm hell 26 hrs from TN to SoCal. Flight delayed 9 hrs. Mass confusion by gate agts. No hotels, no meal vouchers. Mass confusion in Denver on luggage, in baggage claim from 2:30am to 5am. Landed LAX, not ONT. Horrible!
2 / 10

We had a very bad experience with United Airlines. When flying back from Dallas to Stockholm on July 28, we were told at check-in that we had no checked baggage, even though I had already paid for it in advance and showed them my booking confirmation. The staff was extremely unhelpful and rude. I was there with my husband and two toddlers for nearly an hour, but they still forced us to pay $75 extra, otherwise we would miss our flight. I was told to contact the travel agency later for a refund, which is completely unacceptable. The agent even said that we should change our tickets if we didn’t want to pay again. No empathy, no help. I will avoid this airline in the future and recommend others to be cautious, especially when traveling with children.
1 / 10
