
United Airlines
About United Airlines
Passenger ratings
Overall Value for Money
2.1
From 474 reviews
Seat and Cabin Space
2.6
From 469 reviews
Customer Service
2.5
From 480 reviews
In Flight Entertainment
2.5
From 380 reviews
Baggage Handling
3.1
From 59 reviews
Check-in Process
3.0
From 63 reviews
Meals and Beverages
2.5
From 405 reviews
Recommend Airline
20.5%
From 492 reviews
Latest reviews
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Flight 5308 frm hell 26 hrs from TN to SoCal. Flight delayed 9 hrs. Mass confusion by gate agts. No hotels, no meal vouchers. Mass confusion in Denver on luggage, in baggage claim from 2:30am to 5am. Landed LAX, not ONT. Horrible!
2 / 10

We had a very bad experience with United Airlines. When flying back from Dallas to Stockholm on July 28, we were told at check-in that we had no checked baggage, even though I had already paid for it in advance and showed them my booking confirmation. The staff was extremely unhelpful and rude. I was there with my husband and two toddlers for nearly an hour, but they still forced us to pay $75 extra, otherwise we would miss our flight. I was told to contact the travel agency later for a refund, which is completely unacceptable. The agent even said that we should change our tickets if we didn’t want to pay again. No empathy, no help. I will avoid this airline in the future and recommend others to be cautious, especially when traveling with children.
1 / 10

Overall a very nice experience. Good seats, good space, setback screens with charging connections and Bluetooth. I have nothing bad to say.
9 / 10



