I traveled from Mumbai to Ho Chi Minh City (VJ-884) on September 27, 2024, with my 80-year-old mother. It was our first time flying with VietJet Airlines and experiencing Vietnamese culture. Unfortunately, we encountered a particularly rude male flight attendant. When my mother asked him for water upon boarding, he curtly informed her that it would be served later with the meals. About half an hour later, when the meals began arriving, we received one bottle of water each. My mother requested an extra bottle, which the female flight attendant provided. Shockingly, the male attendant then demanded the extra bottle back, snatching it from my mother’s hand. This behavior was both unprofessional and disrespectful. He could have asked money for the bottle of water rather than snatching it. This encounter left a very negative impression of Vietnamese hospitality. Such behavior is not fitting for the airline industry and reflects poorly on the country. If anyone had a similar experience, I’d like to hear how you would react if someone snatched a bottle of water from your mother. I didn’t catch the name of the attendant, but I would recognize him if I saw his picture in the future. VietJet can easily identify him based on the flight details I've share with then on email sent on 7th October 2024. Additionally, I found it bizarre that they required a boarding pass from each passenger before serving meals. My boarding pass was in my bag, and I had to retrieve it, which I’ve never experienced in my many travels. I will not fly with VietJet again and will strongly advise others to be cautious as well.

This is the worst airlines I have flown in my 30 years of business travel! I bought their Deluxe ticket and part of this service is priority check in. When I checked in at Bangkok I was treated according to my ticket,with good service. However, when I flew home from Ho Chi Minh. The ground staff refused to give me priority check in. I showed them their own company website where is clearly say's Deluxe ticket holders get priority check in. They responded to me "I never heard of this service" and " it must be an old promotion or a mistake"!! The refused to honour ther services unpaid for! I have written their so called customer service and no one replies to me. I can't believe they are being given an award! They must have paid someone to award them this because their airlines if a f**king joke!

Poor customer service - We had booked a flight from Da nang to Da lat, Vietnam in October 2022. The airlines delayed the flight by 1day and send the update via email. The 1-day delay didn't suit our plans, as all our bookings were already in place for the week. Hence we had no choice but to cancel it. As per the email, if we cancel, we can get a refund only in the form of a Credit shell, which we can use later. However, this was of no use to us, as there were no other flights for the same day and we had to make another booking with another airline instead. Hence, we requested Viet jet to cancel and give us a full amount refund in our bank account directly. However, even post multiple emails and calls the airlines declined for the same and still insists on a credit shell. Poor seats When we traveled to Vietnam from Mumbai, the airfare was quite high and the seats are extremely small and uncomfortable. It didn't even fit our legs properly. Overall a very poor airline