I flew on Nov 1, 2019 from London to San Francisco flight VS19 in Upper Class cabin. Flight had no entertainment and WiFi and was delayed for an hour. Passangers were informed that they would get a compensation for the inconvenience but when I contacted VA customer relations they new nothing about compensation. I also was unable to use a Virgin lounge in London because my VS454 flight from Tel Aviv also was delayed and arrived to London late.

I flew first from London to Seattle and couldn't believe the fantastic service, food, in-flight entertainment and staff. It was so good, I said to my friends and family that if that was Virgin's economy class, I could only dream how brilliant their premium classes must be. I didn't think Virgin could top the service on this flight until Air New Zealand dumped me in a broken seat for 13 hours which resulted in an injury to my leg, treated me like dirt, and I then used Virgin Atlantic to get from Hong Kong to London. Not only was the service every bit as good as the initial flight to Seattle, but they really went the extra mile when I showed them the doctors' report explaining the extent of my Air New Zealand induced injury and asked only if I could please board priority to avoid my leg getting bashed. Their rep in Hong Kong immediately checked my seating (window) and then proceeded to clear that entire row at no extra cost and without me asking for this in order that I could sit with my leg elevated and not have to worry about knocking it if I needed to use the facilities. Assistance was also offered to and from the flights in Hong Kong and London if I needed it. I was absolutely stunned how kind and compassionate they all were both on the ground and in-flight. I am so glad Virgin Australia are divorcing their association with Air New Zealand as Virgin is clearly way too good a brand to be tarnished by that association. I really cannot thank you all at Virgin enough. Absolutely fantastic both before and after I needed assistance. Thank you, thank you, thank you.

I had two trips with Virgin Atlantic, first London to Seattle, second Hong Kong to London and I cannot stop raving about how good they were. I'd not flown for years and this is my first experience with Virgin. From now on, if I fly again, they will be my first choice. As an economy passenger, although I am short, there was plenty legroom, the seats were comfortable, both planes were very clean, in-flight entertainment was vast and excellent and the food was great; not like usual airline food. The staff were professional, helpful and friendly and if this is how they treat their economy passengers, I can only dream of how good other classes must be. They particularly proved their worth when I suffered an injury thanks to Air New Zealand dumping me in a broken seat for a 13 hour flight (please refer to my review, it will save you a lot of stress if you're heading there if you don't book with Air NZ; negligent and rude). By comparison, bearing in mind Virgin did not contribute to my injury, on asking if I could please board first to prevent my knee being bumped about, the check-in clerk not only immediately agreed, but also, noting the 13-hour night flight wasn't full, he kindly cleared my entire row to give me a chance to elevate my leg and have clear access to use the facilities. I have to say Cathay Pacific were great too, but Virgin, everything was spot on, I really can't fault them. For all the stress Air New Zealand caused, Virgin restored my faith in how airlines can treat their economy customers just by being approachable. Thanks Virgin, you're the best!

I flew to Dubai and Atlanta from London Heathrow I experienced both the upper class cabin and the premium economy I was very impressed with the service from the crew who are very keen to look after you. The seat was very comfortable and clean on every flight. The food was excellent in upper class. I would certainly fly with virgin again, and would recommend to a friend.

Arrived today from trip to Jamaica. My return flight with Virgin was unacceptable. The seating area of the plane was absolutely filthy with food and paper on the floor and trays un-wiped with food and white marks. I mentioned to the air steward and he shrugged his shoulders. Food was like warm and every time something was served everything was dripping with water. Very disappointed and has confirmed I will return to and continue using British Airways

Best long haul economy flight I have taken in years compared to other airlines!!! Virgin Atlantic are a head of the game, keep it up. 10/10

Hopefully this will get read by the appropriate people, I have recently (15/04/17) travelled from Orlando to Gatwick on flight VS28. I am extremely nervous during take off and informed an air hostess. Who offered me plenty of advice and support, during take off she held my hand and constantly reassured me and helped to reduce my panic. Throughout the flight she offered help and advice even informing another hostess when she had to work on a different section of the aeroplane. She definitely went out of her way to help me when I am really not only scared but embarrassed. I am writing this as I would like to say Thankyou to her and let her team know how good she is. Her name is Kelly.and I owe her a huge thank you.

My family were previously regular frequent Virgin Atlantic customers, always travelling in Upper Class on several flights per year and have done so for over 10 years. We always travel together, my wife and I and our 2 young children, so spend a lot of money. Over the last 12 months we have seen a significant deterioration in the service we have experienced from Virgin Atlantic. On our last 3 consecutive flights, our pre-booked Upper Class seats have been changed without any warning, notification or reasoning, resulting in our chosen seats, booked many months in advance, being given to other customers and our family being split up. Every time I have had to go through an unnecessary, stressful battle with their staff to try and get our seats back but have failed each time and no one seems to care. I have made numerous complaints to Virgin Atlantic and have been offered a derisory 8000 Virgin Atlantic miles as compensation for the totally inadequate service I have received which is barely worth anything, about £48 in total. We will not be flying with Virgin Atlantic ever again. There are plenty of carriers to choose from. Next time we will fly Emirates.

First time travelling with virgin the fight out staff wee attentive and lots of snacks and drinks to keep us going x however flight back was very disappointing x wrong take off time displayed which meant we arrived at airport 2 and a half hours early x only one meal provided and nothing else but water offered from 6 pm til 12 . Not everything offered on the menu was available .Would have taken some sandwiches but because it was so good in way out we didn't. Snack before we landed was a cheese croissant so after all that time my husband had nothing as he doesn't like cheese .

The new. 787 jets Virgin Atlantic is using are not passenger friendly! The seats in Economy class have been shrunk down to a very uncomfortable size. And the fools that designed the controls placing buttons and ports on the inside rail of the seat did not know what they were doing. When sitting in the seat you can not operate them. The headphone port causes the jack to protrude into your leg and broke three times on my last trip. They are trying to squeeze out higher prophets aye the cost of passenger comfort.