We traveled to Dubai from Serbia with our 8 months old baby. We had a bugaboo bee 5 strollers. They broked the strollers so we want to declare the damage imidiately. Wheel and a part of the stroller is broken! Also strollers are in the angle so can't go straight or stand straight. Company Flydubai suggested us to change the wheel and probably Go only left?! Also, in our country there is no replace wheel to buy! Also, we had to buy a new strollers in Dubai for seven days with the baby. We couldn't go with the carrige, right?! They admit and it's deniable that this is their fault but don't want to pay for the damage and inconviniance for buying new strollers on vacation! FlyDubai is the WORST company! Worst experience! Such a shame! Such a disrespect of customers! I'm writing this as a human, as a mother and as a person who still can't believe that this can happen in one international oriented company!

The temperature in the passenger cabin was 16 degrees Celsius from the beginning. We were struggling to resist like in a fridge. After takeoff, I asked two stewards to do something. Many passengers search for extra clothes, hats, and hooded sweaters. After a while, the temperature increased to 18 degrees C, but after two hours of flight, my portable thermometer indicated 16 degrees Celsius again. I asked a steward again to do something; our kids were sneezing and coughing. Nothing happened this time. I asked for a hot tea, and I received it after 25 minutes !!! After 4 hours and 40 minutes, we arrived at our destination chilled and shivering from the cold. I am an aircraft engineer, and I know how this works. The captain who sets the cabin temperature doesn't care about the passenger's comfort. If you are asking about the rest: garbage food, anytime delays at takeoff, no priority boarding if you travel with children. I see no good future for this flight company if they continue like that ...

Be careful and more careful,for no reason they refused to let me board the plane, I had all my documents in order, they simply refused and tore up my ticket in front of my eyes, the staff very rude at all professional, they refused to help me and to give an explanation, I lost my round trip ticket in addition to my dream vacation, after having planned for almost 2 years, the airline was not responsible and they did not issue a refund; a friend tells me that this happens often with this airline, so be careful ⚠️ if you plan to travel with them, sometimes the cheap comes out expensive .

DXB to CCJ My wife flew alone, was expecting and traveled with a doctor's statement stating that she was FIT TO TRAVEL. one of the guys named ANSAR told us. negative comment; it's just our own experience flying with FLYDUBAI. 1 -Every aircraft will provide a pregnant passenger a seat in the middle or at least on the front side, regardless of the seat assignment in the last row. 2. The staff's quality was quite low; if they weren't properly trained, don't let them work the front of the service desk if they dont know how to talk to their customers. 3. In flydubai, the total weight permitted was 37 KG. We only had 30+5 handbags, and because of the total weight, we asked to have our two bags transported as luggage. However, this request was only made since she was pregnant and we were unable to carry the bags in our hands.Staff rejected this request as well. Overall, we had a horrible experience flying with FLYDUBAI and would not recommend them. REGARDS SAYD ANSARI 0554299191

I expected way more from this airline due to the fact that the money they ask for approximately equals the ticket price of high-level airlines like Qatar Airways or so. For sure it does not worth the money. They eighter do not provide the service at all (they did not have any blankets even though we were okay to pay for them) or they sell the service (which is expected and okay if you are traveling with inexpensive airlines but that does not include flydubai for sure). The staff was not helping at all even though they would promise to.

Was denied boarding by Flydubai supervisor at Julius Nyerere International Airport WITHOUT ANY REASON simply because he don't want, called customer service and they cant do any thing about it, sent complain by e-mail case ID 09568261 and case ID 09568257 with all evidence and no response. We lost our ticket and our none refundable hotel booking just because fly Dubai staff does not feel let me on board by creating his own law, and Flydubai team seems not care less about our problem and what we went through.

I was travelling with my 6 months old daughter. My husband couldn't join us because of some work commitment nevertheless I was able to manage all by myself, thankfully Fly Dubai allows to carry strollers in the cabin, although I had to purchase the stroller meeting permissible size and weight but it was a great help.

My flight to Bucharest with Fly Dubai was very comfortable. My wife and I were travelling for our anniversary and we had such lovely experience with Fly Dubai. It was a special trip because firstly it was our 5th anniversary and secondly we are expecting our first child. I must say air hostess in our zone was very kind and took good care of us especially my wife's safety during the course of our journey. Thank you Fly Dubai, I would definitely recommend it to my family and friends.

Delhi to Dubai with FlyDubai. The whole process from booking through to de-boarding was done flawlessly and efficiently. During the pandemic, the airline made sure that everything was safe without compromising on quality. Fare was lower than other airline in the same sector , this was a trip that was needed to be made and the crew and airline did really well. There was sufficient information regarding the destination regulations for each destination which was of tremendous help. The crew enforced the safety regulations well and the staff were polite throughout: from bag drop till de-boarding. Thank you for the flight.

Recently took a flydubai flight as it was matching my travel timing. Its an average, low cost airline with decent food served. Legroom was satisfactory but they have scope for customer service improvement, so i would rate 3/5 in overall service.