Horrible experience with this airline that commited fraud by posting on the records that our plane took off when it didn't. This way they didn't let the insurance cover us and of course the airline didn't either. Worst experience with an airline (and any company) ever! ??????

Horrible experience with this airline that commited fraud by posting on the records that our plane took off when it didn't. This way they didn't let the insurance cover us and of course the airline didn't either. Worst experience with an airline (and a company) ever! ??????

Horrible experience before, during and after! Delayed flight and no communication, flight experience poor, and still waiting for them to credit my Jet Blue account for being a partner airline with JetBlue. Have emailed them, called them, Facebook messaged them. Sat on hold for over two hours and no response. Reply on FB that says that they will respond today and nothing. Their customer service is the worst in the business and I would urge you to never fly with them. They are pathetic. If they ever address my issue, I will revise this review but not holding my breath. Think before you book with them. HORRIBLE!

We reserved our flight over a year ago to join 7 other couples who are friends since high school. We are all in our 70’s and booked a week at a sandals for over $6000. After checking in and getting a boarding pass with a seat assignment they informed us they downsized the plane and three of the four couples were not allowed to board. It took six hours to get any information on a possible flight the next day. We were told to call there reservation number to see if they were able to get a larger plane for the next day as the scheduled plane was already full. We attempted to call their reservations and were on hold for over an hour until our call was disconnected at 9PM when it closed. We flew from California for this trip and now will be returning without getting to the Bahamas and we are out $6000! And what did Silver airlines offer us…. A voucher on Silver Air for our ticket value. I will never attempt to fly this airline and neither should you! Ken donnelly

Gave up on that idea and was fortunate to catch a ferry and pay for a taxi and a ferry . Coming back - came to the Culebra airport and was told that my flight was cancelled and they didn't inform me because they didn't have my information .. I bought the ticket online and they emailed it to me - and now I am told that they don't have my email???? No options for another flight were given although there was another small plane getting ready to fly to San Juan. Again - I was lucky to get on a ferry and a taxi - and that of course cost me extra almost exactly what I paid for my plane tickets. Now I am trying to find out if they feel accountable and will reimburse me my purchase . No need to say that I would recommend a taxi and a ferry...

The worst airline ever. I waited for a refund for a cancelled flight for over 4 months, despite their policy that it be refunded within 7 days. and I am now waiting over 3 months for another refund for a cancelled flight. Numerous calls and emails...actually you cannot call them at Guest relations. The only phone number that exists is the one to make a reservation, all else is handled by email. They do not respond to emails either. This is the most frustrating experience ever. I would not fly with them if I didn't have to with the route I take. Most flights are cancelled or delayed....horrible, I repeat horrible, customer service and what really boils my blood is when you call them and they say they have been voted one of the top ten airlines for customer service by Conde Nast magazine......what a crock of &$%#*. Avoid them at all cost. they deserve NO STARS

Flying since 1969,my experience with Silver Airlines will go down as the worst ever. After reading.many.reviews since my first flight with them,it is beyond my beliefs,they remain in business. The owners and management should be ashamed to run a business as they do. I implore anyone to AVOID this airlines!!

Worst airline ever....not sure why they are a Star Alliance Partner when they cannot help you with continuous United flights or baggage. People are rude and not helpful.plus the flights are outrageously overpriced.

To start with, 90 minutes to check in the 8 parties ahead of us. Then, the flight out of Marsh Harbour was 90 minutes late departing. Not a problem, as we all know Silver is the worst airline on the planet and a mere late departure is a “win” compared to a cancellation, which is fairly regular. The connecting 2:50 flight from Ft. Lauderdale to Tampa was delayed until 4:40. We went to find food. At 4:25 we arrived at the gate to learn that the flight left at 4:17. The surly gate agent said the 4:40 departure time was “an estimate”. Not the first time Silver has been a bust. Do yourself a favor and fly any other airline.

My wife and I used Silver Airways to fly from a personal vacation on Key West to a business meeting in Orlando, and it may have been the worst experience I have ever had with an airline. The problems started with weather delays (I understand this is not the airline's fault), and snowballed into much bigger problems costing me time and money. The worst part of the entire problem is that throughout the entire thing, none of their representatives seem to care! They have the perfect system set up for customer service: put the phone on a machine that instructs people with concerns to send them an email, then do not ever answer the emails! After a month of multiple attempts to contact them, I've received no response whatsoever. They don't care about their customers, they don't care about their mistakes. DO NOT EVER BOOK ON THIS AIRLINE!!!