First (and last) time I flew with them on Jan 2nd 2025 and all I have to say is: STAY AWAY from this so-called airline company. I was travelling from Oslo to Athens via Belgrade, and this could really be a very lengthy post, but I will spare you the particulars of my horror story and give you the main points instead: -Flight delayed 2 hrs at Oslo, no explanation given. -Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. -Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. -Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, to our absolute terror, they even suggested us to fly from Belgrade to Vienna and from there to Athens..!!!!!!! -Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. -In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. -A trip supposed to last 6 hours (including layover), lasted well over 22 hrs... Need I say more? STAY AWAY...!!!! Are there any competent authorities monitoring the operation and performance of such companies? Why do passengers have to endure this? P.S. For what it's worth, I believe that their pilots are good - at least that was my experience.

Overall, Air Serbia is a good airline. The price is definitely worth it, but annoyingly, the only complimentary food and drink were water & a cookie. You could buy extra food which cost a decent amount of money. The staff service and the seat were also ok.

They lost my luggage on the 24th of June from our flight from Paris to Zadar and even now on the 27th of July, they have still not replied to my emails in regards to the whereabouts of my luggage or my claim for compensation. I would recommend anyone to never ever consider flying with Air Serbia as this situation has not only happened to me, but my entire group of twelve friends during our month travels to Europe. We all ended up having to spend an extra €200-300 buying new clothes, bags and toiletries, not to mention losing $1000 worth of belongings that I am being refused compensation for.

Terrible experience, they lost my 2 luggages ,Customer service total disaster, lack of professionalism, is very hard to get in touch with them and if you do them answer is ,,we don't know " ..I just transit Bulgaria to visit the country, now I am stuck here and I lost all my reservations for my next trip with no clothes for change..So please be careful and DON'T CHOOSE THIS COMPANY STAY FAR AWAY!!!

Serbia Air is a terrible airline. The flight was late. They lost my luggage. I have filed a lost baggage claim. They do not reply to email even thought they say they will in 24 hours. All phone numbers are "disconnected". How an airline is able to legally operate like this is horrifying. Please don't ever fly with them.

On August 13 we had a flight from Belgrad to JFK I had three luggage is one out of the three luggage is arrived at JFK we filed a claim at JFK for the two lost ledges I have sense hundreds of emails I’ve made hundreds of phone calls just trying to get a hold of someone at a AirSerbia You can’t get a hold of anybody you just get an automated response on the emails after four months I finally reached out to air Serbia in Chicago they are the only ones that gave me any kind of feedback is for months and I still don’t have my luggage is it’s four months and air Serbia has yet to tell me anything about my luggages I am convinced that an employees from Air Serbia Are stealing peoples luggage’s many people Are complaining that their baggage is are lost missing delayed and what makes that even worse is you can’t get a hold of a human on air Serbia in New York no one wants to take responsibility either they’re extremely overstaffed or extremely unprofessional I would say they check off on both

Getting worse year by year Selling business tickets when their lounge is closed. Cold and unfriendly check in even on business check in at Belgrade airport Delayed 5 hours !!!! Without a sorry or any kind of compensation. Not a single glass of water Never again. It’s better to fly on any low carrier instead of them Stuff on air and ground very unpleasant unfriendly and cold Bad bad bad.

The seats were decent, the low turbulence and landing was entertaining, the customer service was kind but busy, the food was delicious they also played music before and after the flight for motivation one of the only problems were that our flight was late and we waited 1 hour.

Paid for a ticket and now I´m left without a ticket and money - I´m very disappointed I bought an online ticket directly from Air Serbia´s website and the payment was successfully made, reservation code was issued without a problem, but they had some internal system problem issuing the electronic ticket. I´ve called support center and they´ve told me that they didn’t receive the payment and for that reason they can’t help me, even I had a printed reservation that indicated that the payment was made successfully. I called my bank and they confirmed that the funds are with the recipient and the refund must be initiated by them (in this case Air Serbia). Air Serbia wasn’t answering my mails and communicating by phone they confirmed that shortly I should receive the refund, refusing to confirm the same by mail and continuing forwarding me to resolve the problem with my bank. In other words, they´re not interested to solve the problem and trying to avoid extra labor. Finally, I´ve paid for something that I don´t possess, without a ticket for my flight and without my money back… I´m very disappointed with unprofessionalism that employees and Air Serbia in generally possesses.

Vor dem Abflug (Zürich -> Belgrad in Economy Klasse) habe ich von Air Serbia per Mail ein Angebot erhalten - zu Business Class zu upgraden. Ich entschied mich, das Angebot zu akzeptieren, jedoch nur für den Rückflug (Belgrad -> Zürich) weil ich einiges in Belgrad einkaufen wollte und dies hätte in nur einem Koffer keinen Platz mehr. Es kostete mich 95€, die grad von meiner Mastercard abgebucht wurden. Bei dem Checkin in Belgrad - Überraschung: ich habe kein Anrecht auf 2 Koffer, nur auf einen! Auf meine Reklamation, dass Business Class IMMER Allowance auf 2 Koffer beinhaltet, wurde mir erklärt dass auf alle Annähmlichkeiten der Business Class ich Anrecht habe - bis auf Koffer-Anzahl. Diese "Kleinigkeit" aber ist in der Upgrade-Angebot-mail von Air Serbia nicht zu finden!!! Auch dieser Argument wurde von Air Serbia Beamtin ignoriert. Am Ende musste ich für das "überschüssige" 11kG schweren Gepäckstück weitere 65€ zahlen! Ich vermute dass dies kein Zufall ist, sondern dass Air Serbia gezielt auf diese miese Art ihre Einkünfte ausbessert.