Robbery by the gate!! When HK Airlines sold the ticket, they said one luggage is included and also free carry on. But when you booked the seat at the counter, they ask for luggage fees. From Shanghai to Hong Kong charging RMB 5000!! (almost over $700 US dollars for two luggage) It's too late to go back to ticket agent to verify. If you don't pay up, they will be "happily dump the luggage for you". This is like asking for your checking account info in the middle of your operations when you are helpless. THIS IS THE MOST DISGUSTING AIRLINES EVER!! DO NOT FLY THEM EVER!

Hong Kong Airlines is the worst airline to book flights with because they regularly change their schedules and do not care about what passengers have booked with them. I booked a flight in March of this year for travel in December and Hong Kong Airlines changed our flights twice costing me extra money to make changes to our hotels. At the end they offered me a full refund 3 months prior to departure when I had booked my flights 6 months prior. I told them the reason I booked my flights in advance was to get decent prices on flights and offering me a refund now would be useless as it would be impossible for me to find similar flights now. The airline did not seem to give a damn! Do not fly with them!

booked a flight from LAX to SGN, laying over in HKG. When I boarded from LAX to HKG, the agent checked my US passport and visa and didn't say anything. I got to HKG and tried to board from HKG to SGN, the gate agent refused to let me board, claiming that I didn't have enough blank page for immigration in Vietnam. I have traveled to Vietnam more than 10 times. I stayed that night in HK, came to the US Embassy first thing in the morning, got an emergency passport, with the sticker saying it's a replacement for my old passport number. I called HK Airlines, paid them the rebooking, got a ticket for the flight to SGN, before the flight, HK Airlines refused boarding to me again, even with the new ticket and the new passport, claiming the visa doesn't match the passport number, even with the sticker. They asked me to get an emergency visa, which cost me another $250. If there was a real problem, they should have stopped me from boarding at LAX, instead of trapping and stranding me and giving me all kind of hard time in HKG