Robbery by the gate!! When HK Airlines sold the ticket, they said one luggage is included and also free carry on. But when you booked the seat at the counter, they ask for luggage fees. From Shanghai to Hong Kong charging RMB 5000!! (almost over $700 US dollars for two luggage) It's too late to go back to ticket agent to verify. If you don't pay up, they will be "happily dump the luggage for you". This is like asking for your checking account info in the middle of your operations when you are helpless. THIS IS THE MOST DISGUSTING AIRLINES EVER!! DO NOT FLY THEM EVER!

Hong Kong Airlines is the worst airline to book flights with because they regularly change their schedules and do not care about what passengers have booked with them. I booked a flight in March of this year for travel in December and Hong Kong Airlines changed our flights twice costing me extra money to make changes to our hotels. At the end they offered me a full refund 3 months prior to departure when I had booked my flights 6 months prior. I told them the reason I booked my flights in advance was to get decent prices on flights and offering me a refund now would be useless as it would be impossible for me to find similar flights now. The airline did not seem to give a damn! Do not fly with them!

booked a flight from LAX to SGN, laying over in HKG. When I boarded from LAX to HKG, the agent checked my US passport and visa and didn't say anything. I got to HKG and tried to board from HKG to SGN, the gate agent refused to let me board, claiming that I didn't have enough blank page for immigration in Vietnam. I have traveled to Vietnam more than 10 times. I stayed that night in HK, came to the US Embassy first thing in the morning, got an emergency passport, with the sticker saying it's a replacement for my old passport number. I called HK Airlines, paid them the rebooking, got a ticket for the flight to SGN, before the flight, HK Airlines refused boarding to me again, even with the new ticket and the new passport, claiming the visa doesn't match the passport number, even with the sticker. They asked me to get an emergency visa, which cost me another $250. If there was a real problem, they should have stopped me from boarding at LAX, instead of trapping and stranding me and giving me all kind of hard time in HKG

on 31.12.2016 I flew from hk to shanghai. It was announced a delay of an hour but the plane eventually took THREE hours late !!! They were not offered any explanation !!!

Excellent Service on board. Food was great. The seats are pretty nice for regional flights, flat bed, although not fully reclined. Flight attendant greeted guests with their last name and also introduced themselves in an appropriate manner. Drinks were served throughout. However, the customer service hotline was a disaster. They got their phones connected to Guangzhou where people do not speak human languages!!! They never understand what I was talking about. Other than this, the airline was great. Smooth rides with great service at very affordable prices. Definitely will take HX again in the future. If they can be more generous and park their planes at the terminal without the troubles for taking a bus to the terminal, it will be much better. I have to say, I never finish airplane food but on this one special time, I finished ALL from entree to dessert. Excellent! Sorry but to say, Cathay Pacific, your rival is doing MUCH MUCH more better than you do.

This is the worst airline. They weigh carry-ons (but do not tell you upfront) then check the carry-on as checked baggage if it is over and then charge you outrageous fees. Horrible and will never use again. EDITORS COMMENT: Every airline does this but just not on every flight so you could go many flights before it happens to you.

flew HKG to PDG. price was right.one flight one time, one delayed, causing me to miss the last airport bus and had to taxi. IFE was ok. Food was absolute disgrace - absolutely inedible dimsum, cold dumpling with stuffimg that looks like mystery meat. Tastes unfresh. Worst airport food Ive seen, same as when I flew with this airline to Okinawa last year too. On that flight, seems the pilot was tipping his joysticj left to right with little wind on landing. Plane was wobbly and cabin suddenly silent, petrified. What a feelimg of relief when landed.

this airlines is sooo amazing!!!!! we flew from beijing to shanghai and from shanghai to hongkong with hongkong airlines and everything was excellent. The most important thing is that we flew on international planes in national flights, that's amazing! and the price was around 90dlls each!

I recently took a flight on Hong Kong Express from KMG to HKG and I found two incidents that were so incredible I have to write and let other flyers know. So be aware when you choose Hong Kong Express on your next trip. Checked baggage charge - I had to pay CNY 292.00 in cash for my 17kg checked in baggage. I found the charge was so outrageous when I paid CNY 349.00+tax for the ticket. The charge for one piece of regular checked-in baggage was as much as the ticket price wow! You can see other reviews also complained about the excessive baggage charge. I purchased my tickets on Ctrip and the site didn't warn about the big charge. Later learn on HKE site about it. Food and Drinks - I forgot the exact words from the announcement but essentially what it said was you are NOT ALLOWED to eat/drink your food or drinks that you have brought on the plane with you. I guess they want to sell you their food and drinks. I don't know if any other airlines do this and I have flown on many airlines. EDITORS COMMENT: It's a low cost airline therefore they do charge for everything but they offer a lower starting fee so you can, if you want fly for a very minimal cost. I do not know of any low cost airline that permits you to take your own food on board. What you experienced is completely standard for a low cost airline.

Airbus A320. Shanghai to Hong Kong. Departed on time from Shanghai at 08.00 and arrived into Hong Kong at 10.20. Breakfast was very good and the Cabin Crew were very good offering extra coffee and tea and a blanket if you required one. The aircraft was economy seating only as no business class fitted. This is the third time I have flown with Hong Kong Airlines between Hong Kong and Shanghai and return. The two previous times were on Airbus A330 aircraft. The first two times they bus you to Aircraft from the terminal at Hong Kong and bus you back to the terminal after arriving back in Hong Kong. This last flight the aircraft went to the terminal and we exited into the terminal. Overall good airline to fly with without any hassles.