Hong Kong Airlines review by Raymond 2016-10-30

Excellent Service on board. Food was great. The seats are pretty nice for regional flights, flat bed, although not fully reclined. Flight attendant greeted guests with their last name and also introduced themselves in an appropriate manner. Drinks were served throughout. However, the customer service hotline was a disaster. They got their phones connected to Guangzhou where people do not speak human languages!!! They never understand what I was talking about. Other than this, the airline was great. Smooth rides with great service at very affordable prices. Definitely will take HX again in the future. If they can be more generous and park their planes at the terminal without the troubles for taking a bus to the terminal, it will be much better. I have to say, I never finish airplane food but on this one special time, I finished ALL from entree to dessert. Excellent! Sorry but to say, Cathay Pacific, your rival is doing MUCH MUCH more better than you do.