Delta Air Lines review by R

Delta airline is the worst company ever. I had a ticket from Abu Dhabi to Washington via Rome and JFK. They cancelled the first connection without prior notice. I spent the overnight running with my luggage from terminal to terminal in Abu dhabi trying to know what is going on. Nobody knows what happened. I spoke with Alitalia the airlines that was operating the flight on behalf of Delta airlines. They did have my name on their list. They could not book me in another flight because they did not issue the ticket. Alitalia sent emails to USA delta call center. Nobody replied. I did international calls for more than 3 hours to USA call center, nobody replied. They waiting time as per the answering machine was 2 hours. Nobody called back. I booked another ticket with Etihad airlines and traveled to USA. At the airport , I spoke with the ticketing office. They spent 40 min to be connected to their call center. After checking my ticket on the system, she told me that they did not have my email on the system. I told her I am a sky miles member at Delta airlines and I am always receiving offers from Delta by email. She told me that they booked me in another flight 24 hours ago. She was lying because the notification I received for check in was on the second connection from Rome to JFK. I checked with Alitalia they was no booking for me one day before. Delta airlines is still investigating and are still thinking for giving me a full reimbursement for my ticket. Delta airline is the worst airline ever... delta airline has the worst call center. delta airline has the worst customer service. delta airline has the worst professional staff and management. They ruined my trip. They let me pay triple the amount of money for this travel. They made my life miserable.