Several weeks ago I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother and other family. I paid for first class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance for both tickets in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the tickets cost me. Two weeks prior to our flight I came down with pneumonia. As our trip got closer, I only got more sick. 4 days before our flight I worked out to have my sister in law take my place on the flight so my wife could still go to WA and I can stay home to rest. My wife can’t fly alone. I called Delta to request to change the name on the ticket. I was told that they have a policy that will not allow them to change the name and there is ZERO exceptions to that policy. I explained the situation, spoke to a supervisor, and was still told no. I was told I could refund my ticket and then repurchase a new ticket in my sister in laws name but I would have to repurchase the ticket at the current days prices. Furthermore, i couldn’t use the money I paid for my first ticket to buy the new ticket. I was told they can’t do a fund transfer either. I had no choice and I was running out of time, so I chose to refund my ticket. I have to wait 3-5 business days to see my money back. However I couldn't wait 3-5 business days for the money to buy another ticket as I needed the ticket sooner than that. So, I had to quickly work out finances to pay for a new ticket AT THAT DAYS PRICES. (When your in massive medical debt for a terminally ill partner, figuring out finances isn't easy) As they were booking the new ticket I was then told that there was nothing left in first class like I had originally bought. I asked them why I can’t buy the seat I just refunded and I was told that when I refunded my seat it was automatically given to anyone who has requested an upgrade and is on an upgrade wait list. So my original seat is no longer available. (This all happened in a matter of minutes as I refunded my original ticket and bought a new ticket all on the same phone call). Now this means that my wife and sister in law are in separate seats on the plane. on top of all this, a round trip ticket in comfort plus is costing me more money than my original round trip ticket in first class because I have to pay that days prices. Delta won’t honor a name change, won’t honor me to put funds from my current ticket to a new one, wont honor the seat I originally booked (which is next to my wife), and won’t allow me to purchase at prices in the day I originally booked the flight. I’m wondering what flight insurance is even for and why it’s so expensive if it doesn’t do anything for you. Delta Airlines: I hope you see this, and I hope you have more of a heart for your future customers. as for me and my entire family, we will never fly with you again!

Awesome in flight TV (including masterclasses for self improvement) comfortable seats and complementary headphones for your tv. Good snacks and drinks

I had booked a flight from Newark to Paris and upon uploading my passport information I found out my tickets had been cancelled. Not through an email or a phone call, but by chance that I checked my flight information. Delta would have been okay having me and my family show up at the airport just to find out that our seats had been taken away from us. Despicable. I sat on the phone for another four hours being transferred from person to person, each less helpful than the last. Turns out they had already sold my seats, out from underneath me, and could not even offer a refund. Not only this, but I am now required to pay another $6,000 to sit in a class of service that was not below the class of service that my previous seats were in. I have WASTED time and money on this repulsive airline and I wish I would have just booked a different one. Now all that I can do is steer clear of Delta, and STRONGLY advise that you do the same. DISGUSTING!!!

I am incredibly impressed with how Delta Airlines has gone the extra mile for me. My son couldn’t get in due to weather at Christmas and Delta helped him reschedule for a later date. Then, just two weeks ago, I had a small problem checking an item that wouldn’t go through TSA. When I reached out to Delta, they bent over backwards to address my issue (which was really largely my fault). Today, I received a small “sorry” gift that was completely unexpected. These are classy people!

Great service, great in-flight experience and I’d recommend them every time. Rarely has a flight been delayed more than a couple minutes. Super reliable airline.

I was flying from Buffalo to Myrtle Beach, and my first flight was delayed over an hour due to "mechanical issues" causing me to miss my connecting flight in Detroit by 10-15 minutes, and passengers were not allowed to de-board the plane and opt to stay in Buffalo rather than continue with the flight. Delta would not hold the plane so that I could make the connection. The itinerary had to be changed and now involved me flying 4 flights rather than 2. Again, the 3rd flight was delayed causing me to miss my connecting flight by 10-15 minutes again, and AGAIN Delta was unwilling to hold the plane. I was unable to make it to my destination and had to stay in an airport alone for NYE. I reached out to Delta's customer service requesting a refund but they refused as the itinerary was already flown and would only offer a voucher for less than half my ticket cost. They would not escalate my complaint to a supervisor despite multiple requests to do so.

Actually Northwest Airlines. I noticed no mention of Northwest Airlines . We were a major user of the 747. Check the nose section of a 747-100 N601US that belonged to Northwest. Its there because it made the first revenue flight to Asia from the US. We were also very involved with Pratt & Whitney in JT-9 mods At the time Donald Nyrop made big news in the airline industry over the companys commitment to the airplane. You mentioned National Airlines because they sold theirs but never mentioned to who. NWA is who. You must have people that are distant from the industry to wtight stories like this

After flying more than 750,000 miles on Delta and maintaining Platinum status for several years I just discovered that paying for a domestic 1st class ticket no longer gets me into the lounge. Delta just removed the one reason I'd prefer to book on Delta. What a way to treat a loyal customer. This is for sure the beginning of the end of leadership for Delta. On my most recent flight from Orlando to Seattle, the toilet door lock was not working. The hostie was rude and told me to hold it shut.

This review is not about the flight but about the airline on-the-ground costumer service. Flight 4952 got delayed and I missed my connection to SLC (flight 1352). Your red coat Rana Abdelhalim accused me of this being “my fault” therefore I was eligible for a hotel voucher. Even one of the other officers present told her the flight came delayed and she argued with her. She was dismissive and sarcastic during the interaction and one one point mocked me because I said it was in inconvenience for me. I went ahead and had to spend $250 in a rental car plus$100 in gasoline and $50 in food/ drinks to drive OVERNIGHT all the way to SLC (800 miles). Delta Airlines needs to improve its employees costumer services skills.

I have been flying frequently on Delta and have overall been satisfied flying with them. Recent changes have been frustrating. The additional charges for bags, the sudden charges for selecting seats on an international flight are a frustrating at the prices they are asking. I finally reached silver medallion level but have to pay extra to use it.