Lufthansa managed to delay my luggage for the entire duration of my trip. The luggage had specialized gears for a multi-day hiking trip which wasn’t possible to replace. It ruined my trip. Lufthansa refused to take any responsibility for this, they only agreed to pay a minor fraction of the real loss – shaving supplies, socks etc, but they didn’t pay even this – they keep insisting that I didn’t provide them with my banking information. I did it several times, I even took screenshots showing that they have my banking info, but they still lie in my face, saying they don’t have my banking information.
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Lufthansa
Overall Value for Money
Seat and Cabin Space
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Customer Service
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In Flight Entertainment
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Baggage Handling
Check-in Process
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Meals and Beverages
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Recommend Airline