Lufthansa managed to delay my luggage for the entire duration of my trip. The luggage had specialized gears for a multi-day hiking trip which wasn’t possible to replace. It ruined my trip. Lufthansa refused to take any responsibility for this, they only agreed to pay a minor fraction of the real loss – shaving supplies, socks etc, but they didn’t pay even this – they keep insisting that I didn’t provide them with my banking information. I did it several times, I even took screenshots showing that they have my banking info, but they still lie in my face, saying they don’t have my banking information.

I booked my flight with Lufthansa, and they messed up my reservation. I was supposed to be in Economy Basic and they put me in Economy Light, so I had to pay for my checked bag. I tried to change my flight and they told me it was not possible, because the class they put me in didn’t allow any changes and it was not even refundable. Nobody even tried to help me, the customer service was terrible. I’m never going to flight with Lufthansa again.

Extremely Disappointing Customer Service Experience I had an unfortunate encounter with Lufthansa's customer service, which significantly marred my overall experience. I want to highlight that this review pertains specifically to their call center and counter customer service, not their in-flight service. Here's the sequence of events that transpired: 1. Failed Online Booking: When attempting to purchase two tickets on their website, the site froze upon clicking "purchase." No success page was displayed. 2. Immediate Contact: In response, I promptly called the airline to clarify the situation. They assured me that no flights had been booked. 3. Successful Booking on Expedia: To secure our travel, we successfully purchased the tickets through Expedia. 4. Unexpected Charge: Shockingly, a week later, an unexplained charge of $3500 appeared on our credit card from the initial unsuccessful Lufthansa booking. 5. Unhelpful Customer Service: Contacting Lufthansa, I was informed that it was too late to cancel the flight. Despite our numerous attempts to resolve the issue, the customer service representatives seemed uninterested in assisting, consistently deflecting responsibility. 6. Disputed Charge: We sought resolution through Amex, but our efforts were futile due to a lack of proof for the original call.

airline canceled my return ticket back home without notice. had to purchase a new ticket and they won't refund me

Avoid if you can. They delayed my box despite it being tagged priority for business class then They broke open my box saying they saw something suspicious and lied that they closed it and subsequently stole everything inside the box and what they did not steal, they destroyed . Really malicious theft. Police confirmed they were lying on the official document they sent and rather than compensate for the theft , they are trying to put it on me . I am sure they have a gang stealing people’s stuff from their boxes. If travelling with them, take everything of value in hand luggage

The worst luggage handling ever. Luggage was not transferred to my second flight and the luggage was delivered by a courier in the afternoon the following day. But when opening the suitcase it is apperantly so that the suitcase has been sitting outside in the rain the whole night because everything was soaking wet inside. On the return trip the business class lounge were under construction and the only other lounge available didn't provide access for business class passengers.

Flew this summer with Lufthansa (short and long haul). 3 out of 4 of the flights were delayed by over 40 minutes. According to their announcements, the turn around times of their schedules are too tight – not allowing them to run on schedule Nor to service them properly between flights – the toilets on 2 of the planes had not been cleaned properly, with dirty surfaces and smelling of urine. Unfortunately their running late resulted in us missing a connection, for which cost us over 300 pounds I arranging alternative travel (with 2 young children). The new business model of the Airline appears to be run a service which is late – they know that under the EU Directive they do not have to compensate for delays over 3 hours, and are making the most of this to ruin their customers travel plan and holidays. Do yourself a favour and try another Airline that can run a service on time. Avoid the stress and unplanned expense of flying with Lufthansa.

Flew this summer with Lufthansa (short and long haul). 3 out of 4 of the flights were delayed by over 40 minutes. According to their announcements, the turn around times of their schedules are too tight – not allowing them to run on schedule Nor to service them properly between flights – the toilets on 2 of the planes had not been cleaned properly, with dirty surfaces and smelling of urine. Unfortunately their running late resulted in us missing a connection, for which cost us over 300 pounds I arranging alternative travel (with 2 young children). The new business model of the Airline appears to be run a service which is late – they know that under the EU Directive they do not have to compensate for delays over 3 hours, and are making the most of this to ruin their customers travel plan and holidays. Do yourself a favour and try another Airline that can run a service on time. Avoid the stress and unplanned expense of flying with Lufthansa.

Flew this summer with Lufthansa (short and long haul). 3 out of 4 of the flights were delayed by over 40 minutes. According to their announcements, the turn around times of their schedules are too tight – not allowing them to run on schedule Nor to service them properly between flights – the toilets on 2 of the planes had not been cleaned properly, with dirty surfaces and smelling of urine. Unfortunately their running late resulted in us missing a connection, for which cost us over 300 pounds I arranging alternative travel (with 2 young children). The new business model of the Airline appears to be run a service which is late – they know that under the EU Directive they do not have to compensate for delays over 3 hours, and are making the most of this to ruin their customers travel plan and holidays. Do yourself a favour and try another Airline that can run a service on time. Avoid the stress and unplanned expense of flying with Lufthansa.

Flew this summer with Lufthansa (short and long haul). 3 out of 4 of the flights were delayed by over 40 minutes. According to their announcements, the turn around times of their schedules are too tight – not allowing them to run on schedule Nor to service them properly between flights – the toilets on 2 of the planes had not been cleaned properly, with dirty surfaces and smelling of urine. Unfortunately their running late resulted in us missing a connection, for which cost us over 300 pounds I arranging alternative travel (with 2 young children). The new business model of the Airline appears to be run a service which is late – they know that under the EU Directive they do not have to compensate for delays over 3 hours, and are making the most of this to ruin their customers travel plan and holidays. Do yourself a favour and try another Airline that can run a service on time. Avoid the stress and unplanned expense of flying with Lufthansa.