Passenger Review

Lufthansa review by Elke

1 / 10

11 April, 2020 by Elke Hanschke

Business

I paid $4,000 for my ticket in business class.The passenger sitting next to me smelled like he had not showered in weeks! Prior to takeoff, I spoke with a flight attendant.Directly from the Lufthansa website, Article 7: Limitations and Refusal of Carriage, 7.1.2. your carriage may adversely affect the safety and security, health or the comfort of other passengers to a significant degree. The flight attendant said it puts him in an uncomfortable position and refused to say anything to the passenger. The entire area at my seat had not been cleaned from the previous flight. The disgusting passenger decided to take off his shoes during the flight also. He also brought his own food, which smelled like vomit. They ran out of 2 of the 3 choices for food, they ran out of the appetizer, and I only got 2 beverages the entire flight. I was sick to my stomach from smelling the passenger next to me. I contacted Lufthansa via email about the unacceptable service. They said there was nothing they would do. They delayed getting back to me and offered zero compensation on my return flight.

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Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

1

Recommend Airline