Lufthansa review by Fabien

No feeling involved here only facts. On my flight from HK to Frankfurt I got food poisoned (beef goulash dinner) with following 5 days unable to work (business trip). On my way back to Hong Kong, I was blocked at the gate for not being able to show HK authorities the green QR code requested to enter the country. It is normal and I have to respect the rule. However, the staff absolutely deny any help or guidance and a lady from the ground staff looked to enjoy the fact I was missing my flight. With the correct information, I could have flown but the 3 staff just look at my failure to go through (customer service you said?). Last but not least, after having to reschedule and pay a new ticket full price, my luggage was lost and I received it 1 day later with broken objects inside delivered at... 12 am. I wish nobody to go through the same experience. Sorry for all the other Lufthansa staff that try their best every day but not acceptable from my point of view.