Missed a connecting flight in India due to customs taking abnormally long. All my flights were then cancelled without a refund or method of redress, without warning. This included my return home flights a week later, leaving me without a way home and without the funds to get a new way home. Never, ever chancing it with Lufthansa again
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Lufthansa
Overall Value for Money
n/a
Seat and Cabin Space
4
Customer Service
1
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
1
Meals and Beverages
3
Recommend Airline