Lost my luggage, including medication and sleep device. Explained I was a disabled vet. Over a week to locate it. Promised and docs with guarantee that there was reimbursement for costs incurred. Kept costs for clothes and essentials at around $400.00. Submitted the documents for reimbursement. Twice was contacted and directed to send the docs again. After third time received letter stating they would not honor the contract and would not be reimbursing.
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Lufthansa
Overall Value for Money
2
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
3
Meals and Beverages
4
Recommend Airline