Passenger Review

Lufthansa review by andrew

5 / 10

11 April, 2023 by andrew schroll

Premium Economy

DO NOT choose to fly lufthansa. I was Traveling to Egypt from Miami with one layover in Frankfurt. Not only was my flight from Miami to Frankfurt delayed by one hour but once I was at the terminal I ended up waiting another hour making it two hours delayed. Once in Frankfurt my flight was once again delayed half an hour. In the end we made it to Egypt. On the way back our flight from Cairo to Frankfurt was delayed by a WHOLE TWELVE HOURS which caused us to have to miss our connection to Miami. after spending over an hour on the phone we are finally able to figure out how we are getting back to Miami the day after. This caused multiple of us to miss work and or school and we had to stay in a hotel in Frankfurt. Once in Frankfurt the next day for the last flight going from Frankfurt to Miami the gate changes (literally 30 gates away from the original). Once getting to the new gate and waiting there for 30 minutes an announcement saying that the boarding process would not begin for another half hour after it was originally scheduled.

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Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

3

Check-in Process

1

Meals and Beverages

3

Recommend Airline