Very poor customer service. Flied with Lufthansa and when arrived in my destination went to pick up my suitcase. I can't believe how they handled my EX-LARGE suitcase which was broken badly. since bigging of October I am waiting to get respond from Lufthansa airline and they just offering me a small/large suitcase from the partner website which is very expensive and offering me a £129 voucher to use there. My suitcase was much more than they offer. Very poor customer service.
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Lufthansa
Overall Value for Money
2
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
1
Check-in Process
3
Meals and Beverages
1
Recommend Airline