Thai Lion Air review by Peter

Dont use this airline! I booked a flight with them some week ago with extremely bad experience. When booking I used their app and ticked the luggage 15 kg button. On the itinerary I see no luggage included? I call their service center and the lady said I could pay on the airport with a slightly higher price. She would also send me a payment link which never came. At the airport they explained I had to pay 16$/kg, in total 240 $, which was twice the flight price !!! Talk about low cost airline ! After contacting customer service they explained there was no refund. The airplane was almost empty so they could easily offer me the standard rate. No wonder it was empty with this treatment. I never fly with them again. Peter