I wait for refund More than 215 days They told me with in 45 days you have refund I call 10 time minum Send 40 email minum And still no refund So watch out when book ticket they dint refund you

Dont book air tickets here as they have the poorest airline customer service i've ever experience. We booked tickets from bangkok to phuket 2 months prior and they confirmed the flight. We arrived in the said airport and surprisingly flight was no longer existing as the flight we booked was under summer promo (or whatever they called it) and why the heck did they confirm it in the first place? they claimed that they sent update about our flight (just only 4 f*cking days) before our departure (which we didn't receive) and they didn't even bother that there was no acknowledge from the passengers about this changes. The only thing they can offer was a "full refund" and book another tickets with another airlines if you really wanted to be in phuket as you follow your itinerary (which will cost you double from original price). They wont be bothered if you running behind from your itinerary, they won't give you any assistance or even small compensation for the inconvenience they caused.

Absolut no seat pitch. Flight comfort is very poor.

And by far, the worst I've ever flew with. For days I've been trying to add my luggage and seats online. The site wouldn't work. I end up going to their office, and surprise surprise : Sorry sir but for international flights, you can't do it on the website! Well, here is one for the books! I before that tried to reach them by phone for days. No answer or call back. Emails, no answer. I went to Facebook and messaged them. All my messages were "read", but not an answer.... Alright, I need to add in my checked luggage. Sure sir, that'll be 10.000 baht (~309$) Tu put it in perspective, I paid 7000 baht for my round-trip ticket. I say that's insane and makes no sense. She says, and I quote : just buy another ticket from me and include the checked in luggage! And that'll be 7000 baht! Long story short, they made me purchase a ticket, win for the agent, win for the airline, screw the customer right? Right...

Avoid avoid avoid Delayed flights , baggage rip off , customer care unhelpful . Low cost airline that rips you off Looks the airline "intentionally"makes it impossible to buy baggage on line or by phone, and slaps a 300 baht: kg bill at you at check in. I say intentionally because none of the channel works, we tried it for more than 24 hours. Online does not allow purchase, customer care number rings out no one picks up ( 15 calls), social media contacts do not respond, so is an email not responded. All channels down at the same time can not be accidental. Ultimately we had t purchase a new ticket at 2240 baht with 20 kg baggage allowance whille the purchase online would have costed 400 baht. I feel like I am being robbed. Airline does not offer remedial measures as the mistake is clearly theirs and I was forced to pay instead. Please spread the word, airlines can not do this, only collective voice will either make them behave ethically or they should go out of business

Don Muang Bankok to Colombo All smooth Feb 2019 Free 30 kg Baggage allowance very Cheap flight Can definitly recomend this flight Great free food on baord Chicken rice Entertainment in flight was not available Almost on time

Dont use this airline! I booked a flight with them some week ago with extremely bad experience. When booking I used their app and ticked the luggage 15 kg button. On the itinerary I see no luggage included? I call their service center and the lady said I could pay on the airport with a slightly higher price. She would also send me a payment link which never came. At the airport they explained I had to pay 16$/kg, in total 240 $, which was twice the flight price !!! Talk about low cost airline ! After contacting customer service they explained there was no refund. The airplane was almost empty so they could easily offer me the standard rate. No wonder it was empty with this treatment. I never fly with them again. Peter

Thai Lion Air is full of a bunch of con artists. In January, 2019, my husband and I were taking a very short flight from Krabi to Bangkok in Thailand. This is about a 50 minute flight. This was part of our three week journey through Southeast Asia and we had booked the flight long before we began our trip. People had warned me in advance about the high cost of overweight baggage so I made sure to look into this in advance. Thai Lion Air allows 10 KG of free baggage but I knew we would have more than that since we were traveling for so long. I booked the tickets online and paid with our US credit card. Afterwords I got an email notifying us that if we were going to exceed the 10 KG of free baggage, we should pay in advance for the extra weight so that it would not be as expensive. We attempted to do that online but it wouldn’t except the credit card (the same credit card we had just used to book the flight). We then called customer service and attempted to pay for the added weight with them, but they also told us they could not except US credit cards. They told us that we could pay for the extra baggage weight the day of the flight. That made me nervous so I looked online at their website and it showed that we could pay for an extra 15 KG for 520 baht (which is about $16 USD). I figured that wasn’t the end of the world so didn’t worry about it. When we got to the airport for our flight, they wanted to charge us 4400 baht (or $138 USD) which is twice the amount that we paid for the actual flight tickets! We argued with the woman and she brought over her manager who confirmed that it would be 4400 baht because we didn’t come to the airport to pay at least four hours in advance. The funny thing is, they don’t open until four hours before the flight so there is no way we could have paid more than four hours in advance. Basically, if you have a US credit card, there is no way you can avoid paying overweight baggage fees unless you just keep your weight below 10 KG. This airline is a bunch of con artists and I will never fly them again!

Good services, caring customers and lots of smiles

Flight was scheduled to take two hours (when actual flight time is 1 hour 15 minutes). We arrived just on time after waiting and extra 45 min in Don Muang (for a ontime plane) Horrendous check in lines (took more than 40 minutes). If you show up more than an hour before your flight they will call people from other flights departing before you to go to the front. Even if they arent leaving for another 55 minutes. Not a good option if you need more than 15kg of checked luggage. Cant prebook extra online and airport prices are very high. Require lap infants to wear an infant seatbelt. Not a requirement of othet airlines including north america and a hassle to keep baby in it. Place infant life vest in seat pocket which takes up 2-3 inches of leg room. Have to pay for infant which is not the case if you fly Nok, but Thai lions costs are usually less.