Thai Lion Air review by Kedsarin

Avoid avoid avoid Delayed flights , baggage rip off , customer care unhelpful . Low cost airline that rips you off Looks the airline "intentionally"makes it impossible to buy baggage on line or by phone, and slaps a 300 baht: kg bill at you at check in. I say intentionally because none of the channel works, we tried it for more than 24 hours. Online does not allow purchase, customer care number rings out no one picks up ( 15 calls), social media contacts do not respond, so is an email not responded. All channels down at the same time can not be accidental. Ultimately we had t purchase a new ticket at 2240 baht with 20 kg baggage allowance whille the purchase online would have costed 400 baht. I feel like I am being robbed. Airline does not offer remedial measures as the mistake is clearly theirs and I was forced to pay instead. Please spread the word, airlines can not do this, only collective voice will either make them behave ethically or they should go out of business