Thai Lion Air review by Kati

Thai Lion Air is full of a bunch of con artists. In January, 2019, my husband and I were taking a very short flight from Krabi to Bangkok in Thailand. This is about a 50 minute flight. This was part of our three week journey through Southeast Asia and we had booked the flight long before we began our trip. People had warned me in advance about the high cost of overweight baggage so I made sure to look into this in advance. Thai Lion Air allows 10 KG of free baggage but I knew we would have more than that since we were traveling for so long. I booked the tickets online and paid with our US credit card. Afterwords I got an email notifying us that if we were going to exceed the 10 KG of free baggage, we should pay in advance for the extra weight so that it would not be as expensive. We attempted to do that online but it wouldn’t except the credit card (the same credit card we had just used to book the flight). We then called customer service and attempted to pay for the added weight with them, but they also told us they could not except US credit cards. They told us that we could pay for the extra baggage weight the day of the flight. That made me nervous so I looked online at their website and it showed that we could pay for an extra 15 KG for 520 baht (which is about $16 USD). I figured that wasn’t the end of the world so didn’t worry about it. When we got to the airport for our flight, they wanted to charge us 4400 baht (or $138 USD) which is twice the amount that we paid for the actual flight tickets! We argued with the woman and she brought over her manager who confirmed that it would be 4400 baht because we didn’t come to the airport to pay at least four hours in advance. The funny thing is, they don’t open until four hours before the flight so there is no way we could have paid more than four hours in advance. Basically, if you have a US credit card, there is no way you can avoid paying overweight baggage fees unless you just keep your weight below 10 KG. This airline is a bunch of con artists and I will never fly them again!