IndiGo review by neha

I was travelling Indigo in May. I had been refused boarding as I had reached a bit late. The girl at the counter misled me and due to this my trip got delayed a day, I had to buy fresh tickets for next days flight paying in full and buy a room to stay the night. This hit me back with a loss of around 20k. The shock was that I was not alone. There were lots of people at the counter facing the same harassment. I overheard the girl at the check in counter talking to another girl staff of Indigo that the flight is overbooked and they will have to refuse seat to anyone coming to check in after this. I think this is what is exactly going on here. They overbook the flights and then refuse admission to anyone who comes even slightly late (taking benefit of the fact that some people always get late) and then instead of apologizing for overbooking and repay for inconvenience; they harass them and make them suffer monetary and mentally.