I am writing this review with deep dissatisfaction regarding multiple interactions with your support team, which failed to resolve my issue despite consuming significant time. To summarize: On October 14, 2024, I traveled from Ahmedabad to Hyderabad to Bangalore on a connecting flight. During the journey, I found an insect in the juice served to me, and I’ve attached a photo for your reference. I understand that such incidents are unintentional and can occur. Keeping this in mind, I refrained from creating a scene or damaging your reputation among other passengers. Instead, I immediately sent an image of the juice via DM on X (Twitter) upon landing. Your team responded promptly, apologizing for the incident, and your ground staff member, Mr. Prasanjeet (+91 82771 18023), met me at Hyderabad airport. I shared all the images and videos with him over WhatsApp, and he assured me of future support if needed. When I contacted them for a small change in my other flight booking they denied rudely for any support despite assuring me full support during the initial phase. Pathetic Customer service

Terrible airline with ridiculous rules. 70 minutes before at the counter but they couldn’t do the checkin. Even after online checkin was done. Not a big airport, less than 10 minutes to reach the gate and refuse to checkin. Staff are not attentive and no importance to passengers. Waited at the queue line for 30 minutes and once reached counter was informed it was closed and unable to accommodate. Ridiculous!

Flight Number:6E2154 Route: Shirdi to Delhi Original Departure Time: 1615 Delay Duration: delay for nearly 5 hrs My recent experience with Indigo Airlines was incredibly frustrating due to 5 hour flight delay and even worse customer service. The delay itself was already bad, but the way the airline handled it made the situation unbearable. From the beginning, there was almost no communication. We were told our flight was delayed with no reason provided. For the first two hours, no airline representative came to give any updates. When I finally managed to speak with staff, they seemed uninterested and unhelpful. Every time I asked for more information, the response was vague, with staff repeating, “We’ll have more information soon.” Despite passengers sitting in the terminal for hours. The airport itself had limited seating, and the airline didn’t make any effort to ensure passengers were comfortable or kept informed. Ultimately, the delay turned an already long travel day into an exhausting nightmare, and Indigo Airlines’ poor customer service only added to the stress. For an airline of this size, Still waiting at airport ……., God knows how long it takes😡

(Very bad Experience: 0 stars out of 5 stars)Flying with Indigo Airlines was a horrendous experience, deserving of 0 stars out of 5. Their staff displayed a shocking lack of professionalism, showing indifference towards passenger needs. The handling of missed flights was the epitome of incompetence; due to their own errors, I missed my connecting flight, incurring inconvenience and added expenses. Instead of assistance or compensation, they shrugged off responsibility, prioritizing profit over passenger welfare. Indigo Airlines' disregard for customer satisfaction was evident throughout the journey, leaving me stranded with no remorse. I strongly discourage anyone from choosing this airline. Their poor service, incompetence, and utter disregard for passengers make them the worst airline I've encountered. Save yourself the trouble and opt for a different airline for your travels.

Worst Airline, Wish I read reviews before booking. I had connecting flight to London from Dubai. Suppose to land at Dubai at 21.15 Instead diverted flight to sharjah Airport. Had some issues at Dubai Airport. Pilot informed will take off soon when Dubai Airport gives clearance. Pilot n senior staff crew decided to take advantage of this by refuelling and do maintenance while waiting. While Dubai had given them clearance like to all airlines Indigo were not ready to take off the flight because they wanted to complete thier maintenance. However I informed them as i will miss my connecting flight to London. They assaured me that indigo office at Dubai will take care of this for me. This was delivered by senior member of staff Nitin from sharjah Airport. Flight landed at 3.05am after 6 hours delayed. After immigration and baggage claim headed to indigo office. Office was shut and was waiting outside until 6.30am. Not to my surprise the staff denied everything about helping me to get another flight. After few minutes the gentleman accepted they had a call from Nitin to sort this out for me to travel Keep away from Indigo Airlines.

Extortion is the name of the game. You can not check in without buying a seat. of course you only find that out 24h before you fly, not when you book. even the middle seats cost and to trick you they only show expensive seats available - but when boarding you realize half the plane is empty. Forget taking luggage. it will cost you more the the ticket itself. the only good thing about this airline is the new fleet with AB 320 neo.

They don’t display free seats during web check in and entire seats are displayed as paid seats . Worst seats are not allocated even if one opts for Auto check in . You need to arrive early at the airport and check in thru kiosk or pay at the counter wherein seats are allocated on different rows even to couples traveling together unmindful of their medical needs . Have written to aviation ministry to formulate guidelines and policy for display of 75% seats as free seats during web check in and allocation of adjoining seats to couples / families/family with children travelling together. No surprise it’s tagged the worst airline

This airline's baggage fee scam is just horrible. What they are doing is borderline extortion. I had to pay $162 usd worth of baggage fees for a $159 flight. Their website is not user-friendly. Spent hours trying to do research and going through their website just to add a bag. I tried everything to not have a nightmare at the airport, but it happened anyway. DO NOT use them!

I often fly with IndiGo during my visits to India. My last flight with them was in September 2021 on the Hyderabad-Mumbai sector. You get your money's worth in IndiGo. The airplanes, all very new A320 NEO/A321 NEO can already look somewhat tired sometimes, but they are quite clean. The crew are quite mixed. Some are friendly but most seem very distant and uncaring. Their onboard meals are all overpriced, so I never buy them. On the occasions that I have bought them, I've found them to be below average. IndiGo should realise that we Indians take our food seriously, and have high standards in this area. Overall an ok carrier for short 1-2 hour flights. I would not fly them on longer hauls.

I booked a ticket on INDIGO on 03JAN22 for 05JAN22 Cochin to Dubai at departure time 0030 local time but after the booking I get an SMS stating the departure time on 05JAN22 is 1300 local time which is a delay of almost 13 hours. and do not serve my purpose for the day. Their website had a problem then why should I suffer for it, hence I requested a full refund for which they are not willing to give. I called them and after talking to their customer service for 01 hour or more, she (Simran), would not give a full refund, neither solve the issue nor let me speak to her manager and want me book for another date. From her I understood that the 04JAN22 flight was cancelled and they rescheduled the 05JAN22 flight; which I did not want due to the change in timing and fly with another airline as I have to reach on 05JAN22 early morning.