IndiGo review by Ashish Nagar

I am writing this review with deep dissatisfaction regarding multiple interactions with your support team, which failed to resolve my issue despite consuming significant time. To summarize: On October 14, 2024, I traveled from Ahmedabad to Hyderabad to Bangalore on a connecting flight. During the journey, I found an insect in the juice served to me, and I’ve attached a photo for your reference. I understand that such incidents are unintentional and can occur. Keeping this in mind, I refrained from creating a scene or damaging your reputation among other passengers. Instead, I immediately sent an image of the juice via DM on X (Twitter) upon landing. Your team responded promptly, apologizing for the incident, and your ground staff member, Mr. Prasanjeet (+91 82771 18023), met me at Hyderabad airport. I shared all the images and videos with him over WhatsApp, and he assured me of future support if needed. When I contacted them for a small change in my other flight booking they denied rudely for any support despite assuring me full support during the initial phase. Pathetic Customer service