Passenger Review

IndiGo review by Yogeshchandra

3 / 10

28 February, 2024 by Yogeshchandra Morjaria

Economy

Worst Airline, Wish I read reviews before booking. I had connecting flight to London from Dubai. Suppose to land at Dubai at 21.15 Instead diverted flight to sharjah Airport. Had some issues at Dubai Airport. Pilot informed will take off soon when Dubai Airport gives clearance. Pilot n senior staff crew decided to take advantage of this by refuelling and do maintenance while waiting. While Dubai had given them clearance like to all airlines Indigo were not ready to take off the flight because they wanted to complete thier maintenance. However I informed them as i will miss my connecting flight to London. They assaured me that indigo office at Dubai will take care of this for me. This was delivered by senior member of staff Nitin from sharjah Airport. Flight landed at 3.05am after 6 hours delayed. After immigration and baggage claim headed to indigo office. Office was shut and was waiting outside until 6.30am. Not to my surprise the staff denied everything about helping me to get another flight. After few minutes the gentleman accepted they had a call from Nitin to sort this out for me to travel Keep away from Indigo Airlines.

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IndiGo

IndiGo

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

3

Check-in Process

3

Meals and Beverages

n/a

Recommend Airline