IndiGo review by Ranjita Kalia

Flight Number:6E2154 Route: Shirdi to Delhi Original Departure Time: 1615 Delay Duration: delay for nearly 5 hrs My recent experience with Indigo Airlines was incredibly frustrating due to 5 hour flight delay and even worse customer service. The delay itself was already bad, but the way the airline handled it made the situation unbearable. From the beginning, there was almost no communication. We were told our flight was delayed with no reason provided. For the first two hours, no airline representative came to give any updates. When I finally managed to speak with staff, they seemed uninterested and unhelpful. Every time I asked for more information, the response was vague, with staff repeating, “We’ll have more information soon.” Despite passengers sitting in the terminal for hours. The airport itself had limited seating, and the airline didn’t make any effort to ensure passengers were comfortable or kept informed. Ultimately, the delay turned an already long travel day into an exhausting nightmare, and Indigo Airlines’ poor customer service only added to the stress. For an airline of this size, Still waiting at airport ……., God knows how long it takes😡