Ethiopian Airlines review by Morgane

The airline changed our connecting flight from Addis Abba to London from midnight to 10.45am the next morning, so they put us into a hotel. First, the cabin crew was terrible: no sense of hygiene, mixing old pillows with new ones, empty cups on the floor etc. Then the hotel...where do I start: cold food on arrival, no working shower and hot water (they offered to bring bucket of hot water instead!!). They brought maintenance guy who changed the shower but hot water still not existent. In the morning, still no hot water. Then we realised the airline gave the wrong pick up time to the hotel; luckily we discovered in time so had an extra 2 hours sleep (one of which wasted on maintenance). Breakfast: cold rice, cold chips, overcooked and cold scrambled eggs, cold veg, supermarket bought dry cake (one of which had clearly been stored with chicken as there was sauce on it, so no food hygiene). The worst experience ever!!!