My luggage was lost. Ethiopian airlines acts as nobody is asking. They don't care at all. I went everyday to the airport, i sent emails, i placed claim over Facebook messenger, i asked our embassy in Freetown to send them letter,... i did everything possible but the airlines answer was always "we don't have info" since 2 weeks till now. Is it possible? How such company is taking care of lives? Of maintenance? This is the worst and most dangerous airlines ever seen!!!

This airline doesn't deserve to be in existence. From its dubious government portal that will take hard earned dollars for an e-visa and then not issue it or process the application at all; to its issuing tickets without stating the exact terminal, which made me miss my flight at CDG Airport Paris. Please give it a miss unless you absolutely have no other option.

We flew from HK to CPT via Addis return 5 weeks apart. Both ways the flight crew was rude and unhelpful, bordering on lazy. The biggest problem was with the toilets, one was out of order for both trips. We stopped to refuel in Bangkok and the entire time on the ground passengers were refused entry to the toilets. The food was mediocre and on the return flight we were too late for our connecting flight to Taiwan, which we learned is a common occurance. Very dissappointed, will do my best not to use them again.

I recently travelled with Ethiopian Airlines to Cape Town and unfortunately, it was the worst travel experience I have ever had. The cabin crew disposed of my new Invisalign trays, which meant I lost out on five days of treatment. The hotel I stayed at during my overnight transit was below standard, and I broke out in spots as a result of spending time there. Upon arriving at Kinshasa NDJILI airport, one of my checked bags did not arrive and it took 10 days for it to be returned to me - and when it did, my luggage was broken into, with the lock removed and screws left exposed. The only missing item was a jewellery case with vintage Chanel jewellery, including a pair of gold Chanel dangle earrings that my late Aunt gave me. I was heartbroken and deeply saddened by the entire ordeal. This experience has made me vow never to fly Ethiopian Airlines again.

The worst airlines I ever traveled on and I traveled with more than 25+ airlines. It is mismanaged, they charge you for your extra bag twice. The bags are always delayed or lost. I don’t you recommend this airline for anyone. It definitely will make your life/travels difficult.

Good Service.

DISASTER! HANDS OFF! WORST EXPERIENCE EVE! Flight canceled without informing me. We I call them because I wasn’t able to make the check-in online the day before the flight, they told me that it was canceled. INACCEPTABLE! After 8 calls every 2hours (each call took lasts at least 45mins) trying to get another solution, I got the confirmation that they put me on another flight that will leave in less than 2hours. I took the taxi to the airport right away but Of course it was too late so I missed that flight. Today, we are one day after the initial flight and I still don’t have a solution from Ethiopia Airlines. I do not know if I will travel to spend holiday with my family or not. I called a million of times. Sometimes the just cut off or hang up during a call. They never call back the customer for helping finding a solution, no emails. The lied to me many times saying they will call me or will send e-mail but never do that. I am abandoned to myself and will take a lawyer again Ethiopia Airlines!

We had booked to fly in 2020 but had to cancel because of covid. We were given credits for 2 different flights. When I tried using these credits the problems started. Dealing with Ethiopian Reservations is a streesful exercise. Ringing is totally stressful. An agent answers and then I would start my explanation and they would cut me off. Emailing is slightly better but I would have to send the same information several times before I got anyone to do anything. Finally I booked our flights. Two weeks before we were due to fly they canceled one of the bookings and said we would have to change the dates. After much stress with emails and calls I finally sorted it out . We were told we could use our excess credit for an upgrade. But, when we tried to do this they refused. So in effect they stole 224 pounds from us. The flights were OK. Staff not so helpful or friendly. The food was disgusting and the mains were inedible. AVOID Ethiopian if you can.

I was denied boarding by an incompetent and illiterate gate agent in Cotonou. The agent could not read English and claimed my visa was not valid. Upon further review of my visa documents check-in staff at Cotonou airport admitted that my visa was valid after I had been denied boarding and had missed my flight. Ground staff at Cotonou airport was unwilling to help and issue a new ticket. The call center of Ethiopian Airlines was thoroughly unhelpful as well. They keep you waiting for hours and claim that matters have to be resolved at the local airport and that there is nothing they can do.

It was my first flight experience with ET Ethiopian Airlines and I am afraid ET did not meet standards that I would expect from an airline that is part of an Alliance that stands for quality of its members. On my first flight from DXB to Addis, there was a delay due to the weather conditions in Addis. While this delay is beond ETs control, unfortunately, there was no prior information given to passengers in Dubai, despite a delay of 6 hours. The more severe issue was, that inflight, when I went to the bathroom at the rear of the aircraft, there were two fligh attendants sleeping on the jumpseats in the galley and clearly there was nobody on duty (awake) in the whole economy section. As an airline employee, I understand that this is a breach of safety that I have not witnessed on any other flight. It goes without saying, that such behavior puts passengers and crew at risk and needs to be reported to the respective authorities. You are thinking about flying ET? Think again.