Ethiopian Airlines review by Carole

DISASTER! HANDS OFF! WORST EXPERIENCE EVE! Flight canceled without informing me. We I call them because I wasn’t able to make the check-in online the day before the flight, they told me that it was canceled. INACCEPTABLE! After 8 calls every 2hours (each call took lasts at least 45mins) trying to get another solution, I got the confirmation that they put me on another flight that will leave in less than 2hours. I took the taxi to the airport right away but Of course it was too late so I missed that flight. Today, we are one day after the initial flight and I still don’t have a solution from Ethiopia Airlines. I do not know if I will travel to spend holiday with my family or not. I called a million of times. Sometimes the just cut off or hang up during a call. They never call back the customer for helping finding a solution, no emails. The lied to me many times saying they will call me or will send e-mail but never do that. I am abandoned to myself and will take a lawyer again Ethiopia Airlines!