Ethiopian Airlines review by Keith

We had booked to fly in 2020 but had to cancel because of covid. We were given credits for 2 different flights. When I tried using these credits the problems started. Dealing with Ethiopian Reservations is a streesful exercise. Ringing is totally stressful. An agent answers and then I would start my explanation and they would cut me off. Emailing is slightly better but I would have to send the same information several times before I got anyone to do anything. Finally I booked our flights. Two weeks before we were due to fly they canceled one of the bookings and said we would have to change the dates. After much stress with emails and calls I finally sorted it out . We were told we could use our excess credit for an upgrade. But, when we tried to do this they refused. So in effect they stole 224 pounds from us. The flights were OK. Staff not so helpful or friendly. The food was disgusting and the mains were inedible. AVOID Ethiopian if you can.