Passenger Review

American Airlines review by washington

6 / 10

30 May, 2018 by

Economy Class

I FLY WITH AMERICAN AIRLINES OFTEN, I CHOSE THIS AIRLINE BECAUSE THEY ARE USUALLY GOOD, HOWEVER, MY CURRENT FLIGHT WAS A DISASTER, I TOOK A BEAUTIFUL VACATION TO JAMAICA AND HAD A CONNECTING FLIGHT, WHEN MY FLIGHT ARRIVED IN MIAMI, I HAD TO CHECK IN ALL OVER AGAIN, THE LINE WAS EXTREMELY LONG AND I MISSED MY CONNECTING FLIGHT, SO I SET AT THE AIRPORT FOUR HOURS WAITING AS A STANDBY CUSTOMER NOT KNOWING IF I WOULD MAKE IT HOME FOR WORK THE FOLLOWING DAY. EVENTUALLY, I RECEIVED A FLIGHT AND MAKE IT TO CHICAGO BY MIDNIGHT, I HAD TO FIND MY LUGGAGE THAT WAS THERE PRIOR TO ME, I MISSED MY RIDE THAT I HAD PAID FOR IN ADVANCE AND THEIR CUT OFF TIME WAS 12AM, SO I ENDED UP UBERING TO MY VEHICLE THAT COST ME AN ADDITIONAL $36, THE AIRLINE HAD ALL KINDS OF EXCUSES FOR THE DELAY, OPTIMALLY AMERICAN AIRLINES AND SECURITY AT MIAMI AIRPORT NEED SOME KIND OF STRUCTURE BECAUSE I MADE IT HOME AT 2AM AND HAD TO BE AT WORK AT 7AM AND I AM EXTREMELY EXHAUSTED AFTER BEING TREATED LIKE A QUEEN IN JAMAICA, THEN HAD TO COME BACK HOME TO THIS MESS. ( FOR THE RECORD I NEVER DO REVIEWS EVEN IF I AN NOT SATISFIED, BUT THIS ONE RIGHT HERE NEEDED TO BE TOLD) THIS AIRLINE WOUKD NEVER BE MY FIRST CHOSE ANYMORE.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline