On 2 recent international flights, departure time was delayed 4-5 hrs, and on 2 others flights were cancelled, with in one instance the opportunity to book next day and in the other, only option was 3 days later. In flying other airlines I have over the past 30 years never had such an experience. In one instance in addition, baggage was misplaced for 24 hrs.

Despite some poor ratings on this airline, which I booked because of an attractive price, I found them to be mostly very good on a two-leg long-haul 28-hour journey from London to New Zealand The only thing negative was in the check-in, when my wife only was denied check-in because of a non-filled on-line traveller declaration form for NZ – but this is not a pre-requisite at the destination end and can be filled in manually on arrival - the airline should know this.

American Airlines along with the rest of the Airlines in US are in state of sadness with regards to customer service and customer experience. Even at first class the service, the check in, the cabins are poor. Why can’t US Airlines have the same quality as Airlines in the East? Are people simply cargo ? Is it because because there is a really low standard?

Pure and simple, they lie about their online pricing. When trying to book a flight, the American app failed. When I called to complete my purchase I was quoted over $900 more than the online rate. If their system fails, don't use that as an excuse to gouge formerly loyal customers.

Horrible flight. Disgustingly unclean plane. Terrible service and no entertainment options

My suitcase had been absolutely rifled through! Zippers left open and items all over the suitcase! My dopp kit was open and bathroom items were scattered! The key fob to my car was gone! $347 to replace and program it. They offer $80! No flexibility. Horrible experience with their customer "service" people. If you go with AA, pray that your bags don't get the baggage searcher that ours did. If you lose anything plan on covering at least 75% for replacement. Or, if the customer "service" is too much and just makes you give up, 100% to replace.

bruh our flight got delayed for 2 hours, apparently because "the tires were broken" while we were sitting on the plane. so we missed our connecting flight and now i shall spam this airline with 1 star reviews

WORST CUSTOMER SERVICE EVER! Clueless desk clerks 1/9 because that’s how many we had to deal with for 1 flight from DC to Barcelona and it took 2 days to get to Philly to encounter the ultimate last straw. No accountability. When we FINALLY boarded on day 2, we sat on the tarmack for 30 min because there were 28 passengers and should have only been 27. ADDITION, we are talking basic ADDITION of 28 passengers on the manifest. Ridiculous. But after arriving and being told “don’t worry all flights are being delayed so you will be ok.” Gate E8 take a shuttle to gate A8 run to gate 20 plane still their door closed. Go to gate A 25 they can help you. No you need to go to B14 to reschedule for the 11:08 London to Barcelona flight. Arrive at 10:13 to the customer service line extending from gate B5 to B B14 and still waiting at gate 11 at 10:41 pm. NOPE NEVER AGAIN AMERICAN AIRLINES.

I purchased round-trip tickets for a vacation about 7 months in advance. Within three months, they had changed both my flight to the destination, and back home. The latter was a significant change, adding 5 hours of travel time and disrupting plans both before and after the flight. I called to get a refund and was told to file a form and I would get a refund on the original payment method within a couple weeks, so to buy alternative flights that worked better. I followed these directions, but was later told that my “refund” would be in flight credits, rather than the original payment method. This violates both their agent’s instructions AND Department of Transportation regulations. Yet, after multiple phone calls and email exchanges, I have been told that there is no possibility of receiving an actual refund. As I followed directions and immediately purchased new tickets, the flight credits are worthless to me—they duped me into paying double for my tickets and are unwilling to do anything to resolve the situation.

Avoid if at all possible. They changed our itinerary and gave us each 3 boarding passes but with flight information on only one of the boarding passes. When we tried to board our second flight, we were told we had no tickets. American claimed that they did not have our tickets. They belong to "One World", which means they can book flights with multiple carriers and deny any responsibility for problems.