I was instructed by TSA to check my bag in due to hairspray I purchased in TX. It was less expensive than SC. I understood and agreed. American Airlines threw my hairspray away and I lost $26 but you lost more for not allowing me to check my bag. I’d like a refund for the hairspray.

In order for you to understand this review, I'm just going to attach the letter that I wrote to the president of American Airlines, after many many futile attempts to get my problem solved through the customer service portal on AA.com. It's been about five days, and l've received no response from him. But that doesn't surprise me one iota. 5 December 2024 Dear Mr. American Airlines President, I realize that this is an investor relations email address, however, I have exhausted all resources through your customer service portal to get my situation resolved. I actually had to go through the customer complaint process on your website three (or four?) different times before I even got anyone to acknowledge my situation. I am going to provide you with all of the emails that I had with your American Airlines customer service department so you can see why I am so frustrated. I still don't have the check that I was promised for the cost of the hotel for $233 and some change, and I was told that was sent nearly a month ago. To recap, I paid for my daughter and my son to come to their grandmother's funeral in California. The morning that my daughter was supposed to go home, her flight was delayed to the point that she was going to miss her connecting flight in Dallas to get home to Rochester, New York. Fortunately, we caught it in time in the morning before I dropped her off at the airport, and she didn't end up at the airport in Dallas with a seven month old baby trying to figure out how to get accommodations for the night and how to get a new ticket for the next day. She had to call in sick to work, and I had extra cost for lodging, transportation, and food for the extra day that she and my grandson had to spend in California. This was not weather related, and we were able to get her a ticket the next day over the phone, at least. However, it was very disrupting and caused a lot of extra cost and stress for both of us. will tell you that this is not the first time that this has happened to me, not just from American Airlines (But mostly from you because I usually always fly with you.), but all airlines in general. Flight delays, flight cancellations, lost luggage, delayed luggage, last-minute gate changes, sitting on the tarmac for up to an hour or longer, no internet, flight bookings where I have only 30 minutes to get from one terminal to the next, and l've actually fallen twice in airports, running to make my gate in time. It's absolutely insane (This is why I choose to drive as much as possible.). And of course, when I ask what the reason is, the people behind the desk will never tell me directly, but usually it has to do with not enough staff to operate the plane, or a malfunction that has to be addressed, or the plane has to be cleaned, or the prior flight arrived late, or paperwork has to be filed. I swear, it's like being held hostage! Anyway, I think you get the gist of my complaint, so l'm just going to close by leaving you with all the emails I had back-and-forth with the customer service department about the cost that my daughter and I incurred for the extra day that we had to stay after my mom's funeral. It's stressful enough traveling across the country to deal with something like a huge death in the family, or to just visit family or friends, and the transportation aspect of traveling should not add to your patrons' stress. These are not all of the emails that were sent back-and-forth because there have been too many, and they're probably out of order but hopefully you'll see that the reason people really hate flying is because of situations like this, and the fact that airlines will do nothing about them, but make excuses, even though the government has passed recent laws stating that airlines ARE responsible to some degree for ALL of this nonsense! Cordially, P. S. The cost of my daughter's ticket, and the cost of the hotel and the transportation and the food and the loss of pay she took was well over $1000. All I was offered was $233 and some change for the reimbursement of my hotel. It's been a month as I said above, and I still have not received the check, nor have I received any response about why I haven't gotten it in the mail.

Two flights, first one arrived 40 mins late which caused me and other passengers to miss our connecting flight by 5 mins (they didn’t hold the plane) resulting in an 8 hour delay for next available flight. Then 3 days later, ready to board, they announce plane is cleaned and ready, only a slight delay… 1 hour delay…then 1.3 hour delay and now 2.5 hour delay. They now say our plane has been decommissioned and they are bringing another one in. TOTAL liars. Never again.

AA has become the most in-hospitable airline. Cancellations with no reason and re-scheduled with no care for for your schedule. No explanations, juts we've cancelled your flight and rescheduled you. no more class.

Deplaned coz missing crew, stranded inside the plane due to no gates open, 4hrs delayed flight! This is happened just earlier oct 30,2024. The crew outside doesnt know everything, i asked a question they answer me go online? I think staff and crew has to go do more training. Only the pilot did a great job! Specially the pilot of gate 6 at 12:15 am! Tysm pilot! U saved our day!

Extremely poor customer service, I was traveling domestic and when trying to check my bag the fee was assessed in GBP and not USD. I called the customer service department and requested a call back, crickets only and no one ever called me back.

If you want to arrive late, agitated, frustrated and feel disrespected this is the airlines for you! They could care less (once they have your money) if you delayed. They won't try to get you on another flight and don't coordinate with other airlines! AWFUL experience!

My husband and I purchased tickets from ILM to DTW on 6/9/24 to go home over labor day weekend. We were going home to Michigan from North Carolina to introduce our 4 month old to our family. We departed ILM on 8/30, this flight was initially delayed taking off to CLT due to a mechanical issue. This late departure caused us to hit severe storms around the CLT airport leaving our plane unable to land in CLT for which we were re-routed to Greensburg-Spartanburg, SC airport. We sat on the tarmac (not being allowed off the plane) for 4 hours with our 4 month old and our dog onboard. When we were finally allowed to go back to CLT our plane to DTW had taken off ~20 minutes prior to us landing resulting in that flight to be missed. When we landed, the flight attendants promised us that there would be an agent AT THE GATE to help us all rebook our flights. After all of the passengers deboarded, that attendant at the gate helped 3 people and then LEFT the rest of us standing there with no explanation or help, never coming back. I was finally able to get our flight rebooked for 11am on 8/31 and then we went to collect our luggage and, to my surprise, an AA employee in baggage claim told us our bags were going to be sent to our final destination regardless of rebooking and refused to give us back our car seat for our 4 month baby. After AA left us stranded in CLT (3 hours away from our home in ILM) we had to book a hotel to stay overnight and had no car seat for our baby making those rides extremely dangerous. AA refused to refund our tickets and baggage fees because we "rebooked our flights". We had NO choice but to rebook because our car seat would have been sent to Michigan anyways and there was no way were were taking a 3 hour car ride back to ILM with no car seat for our baby. Then on the following flight for 8/31, our flight was delayed again due to a missing flight attendant, for which no one knew where she was.

On 2 recent international flights, departure time was delayed 4-5 hrs, and on 2 others flights were cancelled, with in one instance the opportunity to book next day and in the other, only option was 3 days later. In flying other airlines I have over the past 30 years never had such an experience. In one instance in addition, baggage was misplaced for 24 hrs.

Despite some poor ratings on this airline, which I booked because of an attractive price, I found them to be mostly very good on a two-leg long-haul 28-hour journey from London to New Zealand The only thing negative was in the check-in, when my wife only was denied check-in because of a non-filled on-line traveller declaration form for NZ – but this is not a pre-requisite at the destination end and can be filled in manually on arrival - the airline should know this.